Account Manager
ServiceMASTER Clean - Albuquerque, NM
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Join ServiceMaster and become an Employee-Owner! Greetings from ServiceMaster Clean Services! We are a recognized leader in disaster restoration and cleaning services with locations in California, New Mexico, Nevada and Virginia. Our growing team consists of detail-oriented professionals and dedicated responders supporting homeowners, businesses, and commercial buildings facing water, fire, and smoke damage. We show a deep level of care for our clients and teams as an employee-owned company, meaning the success of ServiceMaster Clean benefits everyone. Explore job openings with our knowledgeable, friendly, and hard-working team today! The Account Manager is responsible for a group of accounts within ServiceMaster Clean services. The Account Manager will oversee day to day facilities services provided at all current and new accounts within area of responsibility. Responsibilities: * Conduct daily and nightly site/building inspections to assess technical skill levels, production rates and quality of service * Monitor, evaluate and manage cost and budget of materials. Oversee and monitor chemical and paper inventory for all locations within territory * Develops effective working relationships with all clients/customers and address any issues and concerns in a timely manner * Support, mentor, and supervise all onsite employees and supervisors * Evaluate work performance of all direct reports annually and prepare career development paths for employees seeking opportunities for advancement * Monitor and review timesheets for accuracy and completion * Oversee and monitor technical training of employees * Schedule and dispatch to ensure daily coverage * Monitor, evaluate and implement safety policies, procedures, and communications for all personnel * Monitors all workers compensation activities within area of operations and working in conjunction with Safety and Human Resources * Perform special assignments as needed or requested by Branch Manager or Senior Leadership Requirements: * 1-3+ years of experience in Management/Operations preferably within hospitality, construction, restoration, or janitorial environments * Previous technical knowledge and skills in facilities services industry * Strong customer service and problem solving skills * Excellent oral and written and communication skills * Strong technical/computer skills with experience in Microsoft Office Suite * Flexibility with regard to schedule and ability to travel locally within Albuquerque vicinity Perks We Offer: * Various benefits plans as well as paid sick time, holidays and vacation time depending on your hiring status * Ability to participate in our employer-stock ownership plan (ESOP)! Every vested full-time permanent employee becomes an employee-owner with a company-paid retirement fund. Why pay into a retirement account, when you don't have to?
Created: 2024-10-15