Customer Service Representative
Robert Half - San Fernando, CA
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Description We are currently recruiting for a remote Customer Service Representative to join our client in the Non-Profit sector, located in San Fernando Valley, California. Must be located within 50 miles of the San Fernando Valley. As a Customer Service Representative, your role will involve engaging with customers, managing their inquiries, and maintaining accurate records of customer interactions. This role offers a long-term contract employment opportunity and requires proficiency in both English and Spanish languages. Responsibilities: - Engage with customers through outbound calls, providing professional and friendly service to pitch our offerings - Utilize provided scripts and persuasive techniques to generate leads and engage potential customers - Accurately record and update customer information in our database - Identify customer needs, clarify their information, and propose solutions based on our service offerings - Maintain a professional tone at all times, ensuring exceptional customer service - Utilize strong communication and negotiation skills to persuade and engage customers - Participate in training and development sessions to continually enhance your sales and communication skills - Utilize technology effectively, including CRM systems and call center equipment - Monitor work progress to meet targets and reach metrics - Manage customer inquiries via email, inbound and outbound calls, and schedule appointments as necessary Requirements - Proficiency in answering inbound calls effectively and professionally - Experience in a call center customer service environment - Strong customer service and communication skills - Ability to perform data entry tasks with accuracy and speed - Proficiency in handling email correspondence in a professional manner - Experience with both inbound and outbound calls - Proficiency in Microsoft Excel and Microsoft Word - Ability to perform order entry tasks accurately and efficiently - Experience in scheduling appointments in a timely and organized manner - Understanding of the non-profit industry and its unique needs and challenges - Ability to handle high-stress situations and maintain a calm and professional demeanor - Excellent problem-solving skills and the ability to think on your feet - Ability to work well in a team and contribute to a positive work environment - Strong multitasking skills and the ability to handle multiple tasks at once - Excellent time management skills and the ability to meet deadlines - Willingness to continually improve and develop relevant skills and knowledge - High level of commitment to providing excellent service to customers - Ability to handle sensitive information with discretion and integrity. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (.
Created: 2024-10-14