Customer Service Representative ( E-commerce) MX (...
Simera - San Francisco, CA
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Unlock your remote work journey: you shine, we match you! Once you apply, you will be receiving your profile link in the next 24hrs. After applying you will need to complete your profile, receive follow-ups from our talent advisors, and our AI platform will do the rest.Summary:As a Customer Service Representative in a company within our network, you will be responsible for providing exceptional customer service to customers. This includes answering customer inquiries, resolving complaints, and providing information about products and services. The Customer Service Representative will work closely with other departments within the organization to ensure that customer service goals and objectives are met.Key ResponsibilitiesHandle customer inquiries through phone, email, and chat channelsResolve complaints and issues professionally and promptlyProcess orders, updates, and returns, collaborating with other departments for overall customer satisfactionQualificationsHigh school diploma or equivalentEnglish C1/C21-2 years of experience in a customer service roleSupplement ExperienceEcommerce ExperienceStrong verbal and written communication skillsStrong customer service skillsAbility to multitask and prioritizeStrong problem-solving skillsProficient in relevant computer software and toolsExperience in call center environment is a plus.
Created: 2024-10-14