Host

ABOUT THE COMPANY Creative Culinary Management Company is a hospitality company based in the heart of the Seaport in New York City. The mission of Creative Culinary Management is to channel our passion for creating an elevated culinary experience, all with a view. Each of our restaurants offers a unique experience, whether you are looking for a family feast on the cobblestones, intimate dinner on the pier, or host a private event on our pier rooftop. Our partners' creative energy, combined with our extensive hospitality knowledge, ensures a notable encounter for each of our guests. ABOUT THE OPPORTUNITY The Tin Building by Jean-Georges is a sprawling food emporium located inside one of New York's most historic landmarks. The Tin Building features multiple unique venues: Several full-service restaurants, fast casual, and counter dining outlets as well as 10,000 sf of retail featuring private label products, grab and go, grocery and more. To support this significant operation the Marketplace features a large commissary kitchen and bakery, as well as an exhibition kitchen that will provide media opportunities. POSITION SUMMARY: The Host/Hostess is responsible for, welcoming/greeting guests to the restaurant and ensuring that they are seated and receive attentive service. The Host duties include maintaining a waitlist of guests during service, distributing menus, confirming restaurant contact information to guests, accepting phone calls, making and adjusting reservations. As well as working with the service team to ensure the restaurant is seated in a timely and efficient manner. ESSENTIAL RESPONSIBILITIES"¯ · Warmly welcome guests upon arrival, manage the waitlist efficiently, and escort them to their designated tables, providing a positive first impression. · Handle reservations, confirm bookings, and maintain an organized system to optimize table turnover and accommodate guest preferences. · Effectively communicate with the restaurant staff to coordinate seating arrangements, manage guest flow, and address any special requests or considerations. · Assist guests with inquiries, provide information about the menu, and offer guidance on restaurant policies to ensure a seamless dining experience. · Keep the host/hostess station and waiting area tidy, contributing to the overall cleanliness and attractiveness of the restaurant. · Address guest concerns or issues with professionalism and tact, seeking assistance from management when needed to ensure customer satisfaction. · Handle multiple tasks simultaneously, such as answering phones, managing reservations, and coordinating with servers, while maintaining a positive and composed demeanor. · Promote special events, menu items, or promotions to guests, contributing to increased sales and overall customer enjoyment. · Work collaboratively with the serving staff, kitchen team, and management to facilitate a smooth and efficient dining service. KNOWLEDGE, EXPERIENCE AND SKILLS: · 1+ year of host experience in a fine dining, high volume setting. · Excellent interpersonal and communication skills. · Strong organizational abilities and attention to detail. · Ability to remain calm under pressure and manage waitlist dynamics effectively. · Positive and friendly attitude, with a passion for delivering exceptional customer service. · Familiarity with reservation systems and basic restaurant operations is a plus. · Flexibility to work evenings, weekends, and holidays as needed. · Professional appearance and demeanor. REQUIREMENTS: · Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards."¯ · Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards. · Ability to lift and carry items weighing 10 - 30 pounds on a regular basis and up to 50 pounds on a regular (or occasional basis)."¯ · Ability to stand for prolong periods of time."¯ · Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the property."¯ Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment."¯ · Climbing steps regularly."¯ The base pay range for this position is a range of $18-$20 per hour. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc. Creative Culinary Management is an equal opportunity employer.

Created: 2024-11-02