Customer Service-Part Time Day Shifts, Ellis Rd.
Lewis Drug - Sioux Falls, SD
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Job Title: Customer Service Reports to: Store Manager, Assistant Store Manager, Floor Manager***This position is part time and located at the Ellis Rd location. Desired availability is 2 to 3 days per week and every other weekend. Shifts will be 10am to 6pm. ~16-24 hours per week.SummaryThe customer service associate is responsible for providing friendly, prompt and knowledgeable service to customers in the areas of refunds/returns, various postal services, state lottery ticket sales and local bus ticket sales.Essential Duties and ResponsibilitiesServe as liaison between the customer and various store departments by providing friendly, courteous and prompt informationProcess requests for state lottery ticket sales, local bus ticketsProcess refunds and returns of purchases Process and sell materials needed for the United States Postal Service, such as packaging, stamps, certified mail, first class mail and overnight mailResponsible for opening or closing Customer Service machines and processes dailyResponsible for operating the cash register, copier, mail meter and other equipment as necessaryResponsible for keeping Customer Service clean, neat and clutter freeEffectively and courteously field customer complaints in a reasonable and timely fashionAdditional duties assigned by management Employee Role ExpectationsMust be neat and clean in appearanceEagerness to help customers with a positive and friendly attitudeStrong organizational skills and ability to multi-taskMust be a self-starterWillingness to take direction when neededAbility to maintain composure when dealing with challenging situationsAbility and desire to learn new skillsPhysical RequirementsMust be able to remain in a stationary position for long periods of timeMust be able to constantly operate a cash register and other customer service equipmentAbility to lift up to 20 lbs. frequently and up to 50 lbs. occasionally with or without accommodation QualificationsHigh school diploma or equivalent required (or in progress)Excellent communication skills and problem solving abilities Ability to handle transactions accurately and responsibly Basic math and computer skills
Created: 2024-10-11