Customer Service Representative III
ASPEN OF DC INC - Washington, DC
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Job DetailsLevelExperiencedJob LocationDC - Washington, DCPosition TypeContractorEducation LevelCollege degree preferredSalary Range$18.25 - $20.48 HourlyJob CategoryCustomer ServiceDescriptionJob OverviewCustomer Service Representative III ensures customer expectations are accurately determined and fully met. The Customer Service Representative III may be assigned to support specific customers or areas.A Day In The Life• Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution• Work with customers to complete the online process of selecting benefits, including answering questions about completing the process, verifying submission of benefit selection, and assisting with completion• Perform data entry and information searches in a customer management system• Research and resolve mostly routine and some non-routine, more complex customer problems and inquiries, and provide information to customers regarding requests and inquiries regarding employee programs and benefits• Analyze a customer's service needs and refer to other service or technical departments for follow-up as needed• Building and maintaining customer relationships, de-escalating customer issues, and escalating to the proper person/department as needed• Keeping clear up to date records and documentation• Assisting customers with basic technical questions• Attend meetings and training sessions as requested• respond to and resolve routine, technical customer problems and inquiries related employee benefitsWhat will help you thrive in this role?Education & Experience:• High school diploma or GED required / college degree preferred.• Minimum 3-5 years previous customer service experience.• Experience in a manufacturing or made to order business environment preferred.• International account/export compliance knowledge a plus.Skills:• Strong verbal and written communication skills necessary• Strong Microsoft Office Suite skills/experience• Problem Solving and Prioritization• Account/Project management• Multi-TaskingQualificationsQualificationsMinimum 3-5 years previous customer service experienceStrong verbal and written communication skills necessaryProblem Solving and PrioritizationAccount/Project managementMulti-TaskingResponsibilitiesCustomer Service Representative III ensures customer expectations are accurately determined and fully metThe Customer Service Representative III may be assigned to support specific customers or areasManage customer inquiries via phone and email Building and maintaining customer relationships, de-escalating customer issues, and escalating to the proper person/department as neededKeeping clear up to date records and documentationAssisting customers with basic technical questionsAttend meetings and training sessions as requestedOther duties as assigned
Created: 2024-10-11