ASO Customer Service Representative - 1st Shift - New ...
Milkhouse Creamery - Hampton, IA
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The American Soy Organics (ASO) portion of the Milkhouse business is focused on providing high quality, natural soy wax to customers ranging from seasoned candle makers and sellers to DIY crafters. The Customer Success Manager in this department will report to the ASO Manager. The high level function of this role is to ensure customer needs are met. RequirementsKey Duties and ResponsibilitiesCustomer Relationship Management (CRM) is a key responsibility in this role, and the ability to serve as the link of communication between customers and internal teams.Professionally communicate with customers and team members via email, phone or in person using correct English grammar and style.Maintain a balance between company policy and customer benefit in decision making, handling issues in the best interest of both. Resolve any issues and problems faced by customers and deal with complaints to maintain trust.Prepare regular reports, working with various computer software programs and various online ordering systems.Continuously evaluate and identify opportunities to drive process improvements. Requirements and QualificationsExercise the company's Core Values.Strong communication and interpersonal skills with aptitude in building relationships.Self starter and highly motivated with the ability to manage multiple projects from start to finish.Strong organizational skills are a must in this role. Excellent problem solving skills.Experience in roles that require attention to detail and customer service.Proficient in desktop applications: Including, but not limited, to MS 365; Google Drive; Online payment processing and order processing programs.Knowledge of account acquisition, sales service and management.High School Diploma; relevant post secondary education a plus.Physical Requirements Able to continuously sit; talk and hear; use hands to finger, handle, feel and keyboard.Able to frequently stand, walk; reach with hands and arms.Ability to lift up to 45 lbs.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work EnvironmentEmployee is frequently exposed to fragrances. This job description is not designed to contain a comprehensive list of activities, duties or responsibilities. Additional duties, responsibilities and activities may be assigned or change at anytime with or without notice.
Created: 2024-10-11