Field Services Technician
National Vision - Ocala, FL
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Job Description The role provides technical support to the field regarding their Doctor's ophthalmic instruments and the store's lab equipment. The position will provide phone support, on-site support, and shop support. Perform equipment installations and relocations, as well as packing of instruments for shipping. What Would You Do? The Specifics. * Builds and rebuilds optical lab fabrication equipment. Most builds, repairs and rebuilds are mechanical or electrical in nature. * Performs equipment installations and relocations, as well as packing of instruments for shipping. * Responds to store portal requests for lab equipment repairs in a timely manner. * Travels to National Vision stores to service equipment, and/or install equipment (new or replacement). * Packs/palletizes old equipment for transfer or removal. * Provides basic ophthalmic instrument training to store staff over the phone, and identifies, analyzes, and repairs product failures, orders and replaces parts as necessary. * Communicates and logs all service calls. * Cleans and maintains Equipment Repair Center.
Created: 2024-10-10