Front Desk Representative
Louisiana Eye and Laser Center - Monroe, LA
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Front Desk RepresentativeReports To:Front Office ManagerStarting Pay:$12/hourJob Summary:This position will be responsible for welcoming and greeting patients and visitors in person or on the phone; answering or referring inquiries. Excellent customer service, telephone skills, professionalism, flexibility, ability to effectively manage time, keeping organized, giving attention to detail, computer competency and focus on quality care are all must-haves to excel in this fast-paced, and growing practice.Essential Functions:Greeting and welcoming a high volume of patients on a daily basisVerifying insurance eligibility and ensuring that prior authorizations have been obtainedCollecting deductibles, co-pays and co-insurance correctlyPosting payments to patient's accountsManaging a cash drawer and balancing at the end of the daySchedule patients for return appointments and testingRequirementsSkills and QualificationsExcellent communication skillsStrong computer skillsAbility to work flexible schedule, which includes some travel and weekendsAbility to multi-taskStrong problem-solving abilitiesEducation and experienceHigh school diploma or GED (Required)Minimum of two years Customer Service experience (Required)Experience with front desk in a medical office/optical field (Preferred)Experience working with several different types of insurance (Preferred)Experience working in a professional, fast-paced environment (Preferred)HIPPA compliance
Created: 2024-10-09