Customer Service Representative
Decoding HR LLC - Clive, IA
Apply NowJob Description
Role Overview:As a Customer Experience Specialist, you'll be the cornerstone of our customer interactions, embodying our brand with pride. You'll resolve issues, optimize schedules, and ensure every customer feels valued. This role is perfect for a detail-oriented, proactive individual who thrives in a dynamic environment. Your contributions will directly enhance our customers' experiences and drive our success. Join and be the driving force behind our exceptional service!Key Responsibilities:• Voice of the Company: Actively engage with customers, representing our brand with pride and professionalism.• Autonomy and Teamwork: Work autonomously while being able to collaborate effectively with the team.• Customer Service and Relationship Building: Handle high volumes of calls, ensuring customer satisfaction and developing trust and rapport through consistent, open communication. Manage and resolve escalations professionally and independently. Offer timely solutions and follow-ups.• Administrative Skills: Manage scheduling and optimize technician routes for operational efficiency. Effectively prioritize tasks in a dynamic setting.• Attention to Detail: Maintain accurate customer records and documentation.• CRM and Technical Proficiency: Be an expert in CRM systems and managing customer accounts.• Policy Adherence: Follow established communication procedures and guidelines. Meet or exceed company KPIs.Required Abilities:• Proficiency in phone-based customer interaction and active listening.• Familiarity with CRM systems.• Adaptability to diverse customer personalities.• Strong communication and presentation skills.• Effective multitasking, prioritizing, and time management.• Ability to work remotely in a quiet environment, spending extended periods at a computer.Education and Experience:• Computer system proficiency.• Multitasking across platforms and applications.• Minimum 2 years in customer-facing roles.• Tech-savvy, including Excel, Google Drive, Dropbox, etc.• Excellent oral and written communication skills.Apply today at and take the next step in your career with a company that values your expertise and dedication.
Created: 2024-10-08