Lead Transportation Assistant Program Analyst
Department of Veterans Affairs - Charleston, SC
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Summary Incumbent is the Program Analyst within the Health Administration Services (HAS) of the Medical Center. The individual has the responsibility for supporting the medical center in its daily operations of the Beneficiary Travel Section. This Individual will make eligibility determinations, process claims, maintain internal fund control points, and provide administrative coordination in accordance with Beneficiary Travel Regulations. Learn more about this agency Help Overview * Accepting applications * Open & closing dates 10/03/2024 to 10/18/2024 * Salary $49,025 - $77,955 per year * Pay scale & grade GS 7 - 9 * Help Location 1 vacancy in the following location: * Charleston, SC * Remote job No * Telework eligible No * Travel Required Not required * Relocation expenses reimbursed No * Appointment type Permanent * Work schedule Full-time * Service Competitive * Promotion potential 9 * Job family (Series) * 0343 Management And Program Analysis * Supervisory status No * Security clearance Other * Drug test No * Position sensitivity and risk Non-sensitive (NS)/Low Risk * Trust determination process * Credentialing * Suitability/Fitness * Financial disclosure No * Bargaining unit status Yes * Announcement number CBTB-12563741-24-CD * Control number 812275200 Help This job is open to * Career transition (CTAP, ICTAP, RPL) Federal employees who meet the definition of a "surplus" or "displaced" employee. * Internal to an agency Current federal employees of this agency. Clarification from the agency Open to current permanent employees of the Department of Veterans Affairs (including the facility and CBOCs where this vacancy is located) serving on career/career-conditional appointments including VA Title 38, Hybrid Title 38, and Canteen employees on excepted appointments covered by the interchange agreement and those eligible under CTAP. This does not include temporary, term or temporary intermittent. Videos Help Duties Area of Consideration clarification: First consideration will be applicants eligible under CTAP. Second consideration will include all current permanent(VHA) employees. Third will be remaining current permanent VA employees. Duties include, but may not be limited to the following: * The incumbent will be responsible for data collection, validation, interpretation, and analysis. Researches and/or analyzes issues relating to Beneficiary Travel, Performance Measures, Administrative Data, Eligibility, Transportation, and Workload Capture. * The Incumbent researches and analyzes straightforward problems, issues, or program requirements, tracks workload and analyses trends among employees in accordance with established Beneficiary Travel Section requirements. Captures production data through by utilizing multiple reporting systems to ensure timely accomplishment of task. * The incumbent will assist the Mobility Manager, HAS, in establishing quality standards for employees; reviewing and analyzing results; preparing statistical reports; and making recommendations for improvement based on information obtained. * The incumbent must maintain current knowledge of program procedures, policies and directives to aid and answer questions of Section employees. * In the absence of the Mobility Manager, the incumbent ensures continuity in beneficiary travel operations, resolves patient complaints or issues regarding beneficiary travel claims or procedures. * Explores new methods and participates in complex projects to apply the information in support of Veteran's Travel and Transportation needs. Assignments include increasingly complex segments of projects for which the incumbent is independently responsible. Inputs and retrieves data, prepares analyses and presents recommendations to senior specialists, supervisor, or others as may be appropriate. * The incumbent receives in-person, telephone and written contacts from veterans and their congressional representatives regarding questions or issues related to reimbursement of travel expenses or benefits and provides information as necessary and appropriate either orally or in writing. Answers inquiries regarding mileage, eligibility for travel reimbursement and amount of reimbursement from internal and external stakeholders such as other VA facilities, Facility Social Workers and other medical staff. * The incumbent will be responsible to research and identify training needs for the medical center staff specific to Beneficiary Travel and Transportation services available. (Eligibility, Code of Federal Regulations, VHA Directives, VHA Procedures Guides). Analyzes training needs, and make recommendations to supervisor. In addition, the incumbent will develop instruction based on the analysis, plan for the training, coordinate with Education Department to provide information on available training, conduct and evaluate the training. * The incumbent prepares statistical reports on a weekly, monthly and quarterly basis. Provides analysis of statistical reports and makes recommendations to Mobility Manger regarding program efficiency and effectiveness. * The incumbent should willingly and actively assist team members, staff, veterans and others when questions arise and/or workloads become unmanageable or overwhelming. * The incumbent must recognize and understand that customers are defined as anyone with whom they might interact in providing information and/or services to veterans, veteran's families, veteran's representatives and/or facility staff. The incumbent handles conflict and problems in dealing with customers constructively and appropriately with dignity and respect. Is expected to listen and respond in an appropriate, helpful and professional manner. It is expected that the incumbent will exercise patience, promote a congenial atmosphere and have realistic expectations in day-to-day operations, especially during periods of understaffing, changes of priority and/or critical deadlines. * Performs other duties as assigned. Work Schedule: Monday-Friday 7:30 AM-4:00 PM or 8:00AM-4:30PM: Schedule to be discussed with Hiring Official Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Lead Transportation Assistant Program Analyst/PD079710 Relocation/Recruitment Incentives: Not Authorized Help Requirements Conditions of Employment * You must be a U.S. Citizen to apply for this job * Selective Service Registration is required for males born after 12/31/1959 * You may be required to serve a probationary period * Subject to background/security investigation * You must possess a valid, state-issued driver's license, have a safe driving record, and demonstrate that you are medically qualified to operate the appropriate motor vehicle safely * Selected applicants will be required to complete an online onboarding process * Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) * Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/18/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation but must have been held in the Federal service. A SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: GS 7 * Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: * Planning and conducting special projects or studies to analyze, evaluate, and provide recommendations on administrative issues; researching and analyzing unstable or uncommon administrative issues, provides oversight of and independently determines and/or verifies Veteran eligibility for travel reimbursement according to rules, regulations and standard operating procedures * Providing extensive, detailed, on-the-job training to new hired personnel in accordance with established procedures and practices * Assisting in formal training classes provided for employees to ensure all employees are up to date with training requirements OR, * Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must possess (1) one full year of graduate education or superior academic achievement, Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. OR, * Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond post-high school education and experience may be used to meet total qualification requirements for the grade levels specified in the table, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. GS 9 * Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: * Accurately arranges and coordinates air ambulance travel for eligible veterans for organ/tissue transplants or other inter-facility transfers, prepares authorizations for travel by taxi and/or other hired vehicles. Makes travel arrangements from information from the traveler enroute to resolve problems * Reviewing and updating local policies and Standard Operating Procedures (SOPs) to stay abreast of new, revised or supervised procedures for preparation and processing of correspondence and reports; * Responsible for coordinating and/or writing replies to customer service and Congressional inquiries and is expected to contribute and assist in attaining Business Office goals; communicate well with others; work as a team member in their position and provide good customer service to internal and external stakeholders. OR, * Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must possess a master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D., if related. OR, * Combination: Applicants may also combine education and experience to qualify at this level. You must have an equivalent combination of education and experience. Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the grade levels specified in the table and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. * You will be rated on the following Competencies for this position: * Analytical Reasoning * Computer Skills * Interpersonal Skills * Manages and Organizes Information * Organizational Performance Analysis * Project Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment .Physical Requirements & Work Environment: Work is chiefly sedentary, but will require standing, walking, stooping, bending, and carrying items during coordination and execution of educational sessions. Projects may involve periods of standing, bending, and stooping to observe current processes and facilitate group activities. Work is usually performed in an office or classroom setting and other locations throughout the health care system and occasionally offsite. Occasional travel is required. Work area is adequately lighted, heated, and air-conditioned. The normal risks and discomforts typical of an office and clerical work area are included. There are no unusual risks or safety hazards associated with this position. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Additional information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process .If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Read more * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE .Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.T he Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
Created: 2024-10-08