Hybrid Customer Service Representative
TEKsystems - Troy, MI
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Shift 10:30am to 7pm, hybrid after training. Will train remote from 9:30 AM-6:00 P.M. for the first four weeks, then the next 4 weeks will be on-site for nesting and live calls. From there, you will be able to work the hybrid schedule depending on your performance. Again, your set schedule will be 10:30am to 7pm. Hybrid is 2 days onsite and 3 days work from home Responsibilities: - Will be handling about 50-80 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts. - This person will be responsible for handling inbound calls pertaining to mortgage questions. - Will receive questions from borrowers, insurance agents and financial institutions. - When they are not taking calls on the mortgage line, they will be taking calls on the insurance lines. - The candidates will be cross trained to handle all calls eventually. - The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions. - The CSR must be able to multi-task between various systems to research and document the phone calls. - The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis. - Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner. - Outbound calls are also often necessary. TO APPLY YOU MUST HAVE: - at least 1 year of customer service experience (call center experience is preferred, but will consider retail industry) - efficient in using a windows PC computer - typing: at least 35 WPM - good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances) - **internet connection** - will be required to train remote and work remote. - reliable transportation NICE TO HAVE: - 2+ years of call center experience - insurance or mortgage experience ABOUT THE COMPANY - The company is really growing so there is a lot of upward mobility within the organization - They are part of Brown and Brown insurance, which is a $2 billion dollar insurance company - Good benefits and events for their employees once hired in. This is a contracto to hire opportunity DRESS CODE Jeans and shirt is acceptable. No graphic T's or ripped jeans. Super laid back. WORK ENVIRONMENT WHEN IN OFFICE Call center and cubical style set up. Dual monitors, wired headsets, and small cabinets to store lunch or any other materials. Really clean facility and it tends to get rowdy if a lot of people are on the phones at the same time. You will report to a supervisor, who reports to a manager, who reports to the director. There is a live hotline if you need help with any calls. Breaks and lunch are permitted during an 8 hour shift. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Created: 2024-10-08