Customer Service Coordinator
KSB SE and Co KGaA - Port Arthur, TX
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KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB's research and development activities forms the basis for the company's success.People. Passion. Performance. It is these three success factors that make KSB the company it is today.At KSB, we recognise that it is people who actually make the difference - the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.OVERVIEWThe Customer Service Coordinator reports directly to the Customer Service & Materials Manager and is the main liaison between the Customer/Sales Team and the Operations team. The coordinator will give proactive updates an communication to the customer/sales rep. In addition to gathering information, preparing quotes, planning dates, and following the life of the repair or pump until it ships.RESPONSIBILITIES:Quoting/Item Creation:Analyze drawing specifications to prepare comprehensive cost estimatesConduct research to obtain data on labor cost, materials, and production timesCoordinate with the sales team during the bidding processInput cost data into company databasePresent cost estimates to upper managementFiling, scanning, electronically filing, and other administrative duties as assignedConfer with engineersCollect historical cost data to estimate costs for current or future productsPlanning/Scheduling:Create and maintain comprehensive schedules using ERP system to maintain customer committed datesCommunicate with customer when we will not be able to meet scheduled commitments.Work closely with project managers, department heads, and other stakeholders to gather information and input for schedule developmentCommunicate with Operations when improvements need to be made to manage increased workloadsEnsure that resources, including personnel, equipment, and materials, are available as needed to meet project milestonesIdentify potential risks and obstacles that may impact project timelinesDevelop contingency plans and work closely with project teams to address and mitigate risksRegularly communicate schedule updates and changes to relevant stakeholdersFacilitate communication between different departments and teams to ensure a cohesive understanding of project timelines and dependenciesMonitor project progress against established schedules and key performance indicators (KPIs)Analyze variances and deviations, providing recommendations for corrective actions.Collaborate with project managers, team leads, and other stakeholders to understand project requirements and constraintsFoster a collaborative environment to ensure alignment on project goals and timelines.Maintain accurate and up-to-date project schedules, documentation, and related records.Ensure that all scheduling processes and decisions are well-documented for future referenceConduct regular reviews and audits of schedules to ensure accuracy and alignment with project objectivesImplement quality assurance measures to enhance the reliability of scheduling dataQUALIFICATIONS:High School diploma or GED RequiredBachelor's degree in related field (Preferred)Preferred, 2+ years of relevant experience in project scheduling and proficiency in project management software.Able to communicate effectively and professionally. Excellent customer service skills with co-workers, internal and external customersStrong analytical, communication, and problem-solving skills are essential for success in this roleExcellent written and oral communication skillsHigh energy and a self-starter that can work in a fast pace environment. Ability to multi-task, prioritize, and follow-up on assignmentsKSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time. We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their actions. In return, we offer fair framework conditions for collective wages and pensions, flexible working time models, individual training opportunities and the best career prospects.
Created: 2024-10-06