PCH Store Customer Service Department Lead
MARUKAI CORPORATION - Torrance, CA
Apply NowJob Description
DescriptionThis job will be started from September 30th, 2024. Tokyo Central is going to open a new store in the Torrance area. We are looking for Customer Service Department Leaders who can lead the team to ensure the satisfaction of customers in the store at all times, and assistant the store management team to create the shopping experiences for our customers that evoke the anticipation and excitement of finding astonishingly products. The responsibilities cover all aspects of daily operations in customer service department including greeting customers and co-workers, responding to questions, opens & closes assigned cash registers, and special projects as assigned.We are exciting to meeting you, if you can bring the following to the table- Strong knowledge of retail store customer service and cashier registration management with hands-on experience, know how and know why about the tasks. - Strong customer service knowledge in grocery retail store operations side. -Detail oriented and keep accuracy and time sensitive priority.- Always have a positive attitude and work well in a team environment. Want to be inspired and proud of where you work. - Approach every situation with a YES attitude. Have or be willing to learn how to have the necessary confidence, commitment, and motivation to move store members and self towards success. - The Key personality and characteristics that we require our Department Leaders to have in order for them to accomplish their goals are the following: Patience, Even Temperedness, Humbleness, Great Sense of Humor, Good Listening Skills, Observant, Perceptive, Supportive, Decisive, Flexible, Analytical, Consistent, Progressive, Proactive, and to be an excellent Coach by encouraging others to do their best. Essential Duties and Responsibilities (Other duties may be assigned):• Managing a team of employees along with the Department Lead• Plan, communicate, and monitor employee work schedules, and ensure team members work efficiency and taking rests properly. • Placing customer service department's daily/weekly orders under the store manager's direction. • Opens/closes and conduct assigned cash registers, including cash management.• Be the role model of how to provide high quality customer service, starting from greeting them and responding to questions/complaints to all customers and employees, to gathering customer needs partner and develop a better customer services practices. • Manage customer orders, returns, and promotion discount purchases if apply. • Organizes and stocks Customer Service display areas per store's layouts, planograms and standards• Provides customer service support to Store Manager and Assistant Manager, including proactively provide suggestions for store sale strategy improvement. , take imitative to promote store promotions or events . • Follow the employee handbook at all times, especially on service standards and appearance.• At all times, meets and exceeds Tokyo Central store standards in service, quality, and cleanliness.RequirementsBasic Requirements• High School Diploma or GED equivalent preferred. • Minimum of 2 years' experience as a hands-on in-store customer service supervisor in a middle to large scale high-end market. Current Tokyo Central Customer Service department leader/assistant department lead are welcome to apply. • Must be punctual and reliable. • Strong knowledge of retail store customer service practices and industry standards. • Must be able to responds quickly and in a friendly manner to customer inquiries and complaints• Outstandingly good interpersonal skills and communication skills.• Comfortable to use Microsoft tools including excel, outlook, word, and others to completed the reports or other signed tasks.
Created: 2024-10-06