Service Customer Service & Counter
McNeill Chevrolet - Swanton, OH
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McNeill Chevrolet is currently looking to add a customer service rep to our team! The right candidate will be a team player with a "can-do" attitude and excellent communication skills. Day-to-day tasks will include initial communication with customers both over the phone and at the service counter. Applicants must have basic to advanced automotive knowledge, as well as mechanical understanding to be able to relay service issues to customers. BenefitsHourly plus bonusIncentivesNo Late EveningsNo WeekendsTrainingCareer growth opportunitiesResponsibilitiesAnswer customer calls and establish follows-up with service appointmentsUpdate customers on vehicle statusShare inspection videos and rely recommended work to customersRespond quickly to internet leads and call previous customers and lists to set service appointmentsProvide customers with initial service information and direct them to the appropriate dealership resourcesHelp customers with quick service appointments - oil changes, maintenance, etc.Greet customer at service counter, help sell work and review paperwork with customersQualificationsAt least one previous role based in customer service experienceValid driver's licenseExcellent teammate with collaborative attitude and eagerness to improvePrompt and courteous demeanorPositive and hardworking personalityStrong phone and computer skillsUltimately, create an amazing experience for our customers for CS RolesWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Created: 2024-10-06