Account Manager
Innovize - Saint Paul, MN
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Job Description Title: Inside Sales Representative Reports to: Director of Sales Administration Summary: The Inside Sales Representative provides internal support for the Business Development Manager to cultivate and maintain strong customer relationships with the intent to gain and maintain profitable business within the Medical and Industrial Markets. Duties/Responsibilities include but are not limited to: * Work with the Business Development Manager to gain and maintain profitable opportunities that fit Innovize's business structure. * Develop a working knowledge of Innovize's production capabilities. * Understand customer requests and translate that information clearly and concisely following established processes. * Develop a strong working relationship with customers and co-workers that will benefit all stakeholders. * Coordinate direct contact relationships between Customer and appropriate Innovize associates to ensure needs are met. * Confirm acceptance of Customer Purchase Orders within 48 hours of receipt. * Communicate daily with Customer, Sales, & Operations to ensure that the jobs are on schedule and accurate to meet customers' requirements. * Support business objective to meet Customer Need Date in delivery of finished products. * Participate in meetings related to learning, developing or improving procedures and processes. * Act as a mentor to others by sharing knowledge and technical skills and demonstration of ability to follow established processes. Accountabilities: * Accountable for achieving revenue and profit contribution % goals. * Accountable for achieving project management goals. * Accountable for supporting the business strategy by implementing custom solutions (customizations) and by participating in the customer review process. * Accountable for supporting the business objective to meet the customer want date in delivery of finished products. * Accountable for achieving company goal for service quality by executing and communicating clear and accurate information. * Accountable for closing customer issue cases within 30 days of receipt with satisfactory results; work within position to resolve customer issues timely and with satisfactory results. * Accountable for completing required training for position on time and continuous learning and development opportunities. * Accountable for achieving successful work habits verification with no findings. * Accountable for recognition. Training/Education/Experience: * Associates to Bachelor Degree in business, marketing, communications or related field and/or equivalent industry related customer service or inside sales experience. * Strong verbal and written communication skills. * PC skills, specifically with internet search capabilities, Linked In social media, and Microsoft Office products (Word, Excel, PowerPoint, and Outlook) plus ability to learn new and proprietary systems. * Continual attention to detail while completing multiple tasks at a time. * Experience in a production based environment preferred. Competencies/Talents/Personal Attributes: * Customer driven: Knows implicitly that the customer comes first and takes whatever steps are necessary to meet their needs and exceed their expectations, while following established processes and working within their area of expertise. * Highly motivated, flexible and enthusiastic: Exhibits a high dedication level to achieve results with enthusiasm, flexibility and positive energy; remains positive and calm even in crises, works to be part of the solution. * Independent judgment: Is able to complete projects with little direction, follows through to completion, making decisions along the way and asks for help when needed. * Interpersonal skills: Uses appropriate discretion to handle sensitive and confidential matters. Fully understands and uses tact, poise, and diplomacy when situations require it. * Attention to detail: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently. Double-checks the accuracy of information and work product to provide accurate and consistent work; Provides information on a timely basis and in a usable form to others who need to act on it; carefully monitors the details and quality of own and others' work. Expresses concern that things be done right, thoroughly, or precisely; Completes all work according to procedures and standards. * Can-do attitude: Proactively seeks new opportunities and exhibits self-confidence. Displays a strong bias for action and making things happen, despite apparent roadblocks. Has the ability to coordinate the right resources to solve a problem, in an efficient and effective manner. * Communication: Demonstrated ability to communicate effectively with all levels within the organization to reach successful outcomes. Can speak, understand and write English. Effectively communicates verbally and in writing. Communicates in a professional manner and ensures others understand their point; is assertive when necessary; understands the importance of listening. * Integrity: Consistently adheres to the highest principles in communication, action and behavior towards others. Always chooses the ethical high road and earns the trust of coworkers; treats all co-workers and customers with respect. * Professional: Professional in demeanor; creates favorable first impressions through appropriate body language, eye contact, posture, voice qualities, bearing, and attire. * Ability to focus and be successful in a cubicle environment. Evidence of Success: (Must be limited to two statements and must focus on critical HISTORICAL work performance of potential applicants. For an applicant to be considered for the job, they must show "evidence of success" in their previous jobs of delivering the results that are stated here. If an applicant would be hired despite not being able to show a history of this performance, then that item should not be stated here. These should be the absolute top two items that are critical for the selected for hire applicant must be able to show previous work historical success with.) * Demonstrated ability to work independently and with team to develop and maintain strong relationships with customers and peers by understanding and communicating customer specifications for the intent to gain profitable opportunities, and to successfully resolve issues with positive results. * Demonstrated ability to work within positions area of influence, following stated processes and guidelines, and be recognized by peers for this strength and ability.
Created: 2024-10-04