Customer Services Rep (Title)
HomeServices of America - Tucson, AZ
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Purpose of Job: This job description is intended to be a general guideline for applicants, employees and managers. Management reserves the right to modify job responsibilities, expectations and qualifications. Actual position responsibilities may vary. Refer to position supervisor or human resources for specific duties and performance expectations.The Customer Service Representative (Title) performs daily office operations in support of sales representatives and real estate clients. They provide an in-depth search of specific real properties to help determine basic title information.Job Duties and Responsibilities Maintains and perform title searching procedures which have been implemented by management, to insure a constant, orderly and efficient work flow, recognizing service and quality parametersSearch property information from various title industry programs to create property profiles for real estate clients.Provide accurate marketing materials from various title industry programs to create farm books, mailing labels, Excel files and mailing lists.Prepare and distribute researched documents to customers and California Title personnel via email or by messenger. • Assists customers with their real estate needs on the phone and via email in a timely and professional manner.Perform any additional responsibilities as requested or assigned.Performance Expectations Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.Perform responsibilities as directed achieving desired results within expected timeframes and with a high degree of quality and professionalism.Establish and maintain positive and productive work relationships with all staff, customers and business partners.Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.Must adhere to Company Policies and Guidelines.Qualifications Education: Minimum High School diploma or the equivalent. Secondary education preferred. Experience: Minimum of 2 years Title industry experience.Minimum of 2 years clerical and administrative experience.Knowledge and Skills: Knowledge of title and escrow procedures.Demonstrated knowledge and understanding of title chains for the purpose of searching and reviewing real property types.Strong verbal and written communication skills.Ability to prioritize and handle multiple tasks.Strong organizational skills, accuracy/quality, detail-oriented.Strong interpersonal skills, a customer service focus and the ability to work as member in team-oriented environment.Knowledge of the following software: Adobe, Datatrace, Datatree, BlackKnight Farm 2.0 and Desktop Profile, Word & Excel.We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)Equal Opportunity Employer
Created: 2024-10-04