Front Desk Clerk
PrairieBand Casino & Resort - Mayetta, KS
Apply NowJob Description
Handles all transactions at the front desk in an efficient and friendly manner while ensuring guest satisfaction. ESSENTIAL DUTIES AND Responsibilities: * Handles all guests interactions in a courteous and friendly manner * Completes guest check-in and check-out procedures to include room assignments and reassignments as needed * Secures payment for accommodations and gives proper change when required * Handles special requests in a manner that ensures guest satisfaction * Makes reservations and handles cancellations * Answers incoming guest phone calls and transfer appropriately * Maintains a clean and orderly working environment including both the front desk area and hotel lobby * Functions as Telecommunications Service Agent, Gift Shop Attendant or RV Park Attendant when assigned * Perform training duties as assigned * Adheres to professional appearance standards as outlined in the Prairie Band Casino & Resort Team Member Handbook * Must meet attendance guidelines as outlined in the Prairie Band Casino & Resort Team Member Handbook * Adheres to regulatory, departmental and company policies in an ethical manner and encourages other to do the same * Other duties as assigned KNOWLEDGE, SKILLS, AND EXPERIENCE: Required * Must be 18 years of age * High School diploma or GED * Excellent written and verbal communication skills * Ability to work well with team members, as an individual and with supervisory staff * A record of satisfactory performance and reliability in all prior and current employment Preferred * Experience in hospitality industry * Prior cash handling experience * One year of experience in a customer service related field PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: * Physically mobile with reasonable accommodations * Able to bend, reach, kneel, twist and grip items while working at assigned area * Respond to visual and aural cues * Must be able to read, write, speak, and understand English * Able to maintain a flexible schedule to include various shifts, weekends, and holidays * Operate in mentally and physically stressful situations * Able to stand and walk for 7-8 hours with breaks * Must be able to meet the level three or medium work requirements based on the Department of Labor Dictionary of Titles: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly Indian Preference Exercised Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort's hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to: reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.
Created: 2024-10-02