Customer Service Specialist - 2538232
Blackbird Recruiting - Monroe, NY
Apply NowJob Description
Customer Service SpecialistMonroe, NY$75,000 - $100,000Position Overview: The Customer Service Specialist will play a vital role in ensuring a seamless experience for clients and event planners. This individual will assist with menu selection, answer client inquiries, and coordinate all customer service-related tasks to ensure events run smoothly. The role requires excellent communication, problem-solving skills, and a keen attention to detail.Key Responsibilities:Assist event planners and clients with menu selection based on dietary preferences, event size, and budget.Provide expert advice on catering options, food pairings, and special requests.Manage client inquiries, resolving any issues or concerns promptly and professionally.Collaborate with the kitchen and event staff to ensure accurate and timely delivery of services.Maintain detailed records of client preferences, orders, and special instructions.Follow up with clients post-event for feedback and ensure satisfaction.Hours are 10:00AM - 6:00PM Monday through Thursday and be on call remotely on Sundays and Fridays.Qualifications:Proven experience in customer service, preferably in the catering or hospitality industry.Strong interpersonal and communication skills.Strong computer skills.Ability to multitask and manage time efficiently in a fast-paced environment.Knowledge of catering, food, and beverage offerings is a plus.
Created: 2024-10-01