Host
YOSO Hospitality - Washington, DC
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Essential Duties and Responsibilities: Actively participates in all training programs and consistently meets training expectations. Maintains constant communication with team members while on duty. Cons istently provides guests with a warm Anticipates and accommodates guest needs throughout service. Notes and communicates guest preferences, special requests and arrangements for special occasions, such as birthdays and anniversaries. Attends to basic guest inquiries including general restaurant information, directions, lost credit cards, receipt requests, large party reservations, and gift card requests . Cons istently provides guests with a fond farewell. Conducts daily inspections of the Host-stand. Maintains cleanliness and organization at the restaurant entrance and Host-stand. Ensurestables are laid out and set-up according to daily floor plans. Monitors guest waiting times and checks in on waiting guests. Seats guests in the dining room. Communicates guest preferences, and table-specific details to relevant team members. Monitors tables and marking dining statuses on Updates guest notes and preferences. Handles any guest requests or complaints within reason or referring guests to Managers on duty if and when Facilitates guest car-services and coat-services when necessary. Maintains Restaurant knowledge and information, including menu, staff, management team, private events, and open house.
Created: 2024-10-01