Registration and Customer Support Coordinator
Association of California School Administrators - Sacramento, CA
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Working under the general supervision and instruction of the Director of Events & Operations, the Registration and Customer Support Coordinator is responsible for managing the registration process for Association conferences and for providing exceptional customer support to attendees and members. This role involves ensuring a seamless registration experience, handling inquiries, and resolving issues related to conferences and events. The coordinator will work closely with various internal departments and planning committees to support the success of Association of California School Administrator (ACSA) conferences.KEY RESPONSIBILITIESConference Registration: Develops, manages and oversees online registration websites and entire registration process tailored to the specific needs of each conference, ensuring accuracy in the event details, making sure they are clear, concise and easy to navigate.Process attendee registrations, cancellations, modifications, and special requests in a timely manner to ensure accuracy and consistency of data.Manages payment processing, issues refunds, and generates invoices, coordinating with the financial services department to collect registration fees.Compose and distribute event-related updates, reminders, and logistics information to attendeesOrder, prepare and maintain any registration materials required for each conference, and coordinate shipping of materials. Onsite Conference Support: Collaborates with IT staff to set up and support the registration desk, including both setup and breakdown.Assist with onsite registration during conferences, ensuring a smooth check-in process for attendees. Offer on-site customer support by assisting attendees, speakers, VIP guests with badge pickup and addressing other registration-related concerns.Work with ACSA staff to ensure the registration desk is well-organized and fully staffed.Customer Support:Serve as the primary point of contact for conference attendees, responding to inquiries via phone, email, and online chat in a timely and professional manner.Assist attendees with registration issues, including technical problems, payment issues, and conference-related questions.Works closely with Meeting and Event Planner to provide guidance on conference details, including schedules, accommodations, transportation, and onsite logistics.Clarifies and interprets program policies, procedures, rules, and regulations in response to registration inquiries.Administrative and Database Support: Maintain accurate and up-to-date records in the association's CRM and registration systems.Monitor registrations and trends, run reports analyzing event data, ensuring all registrant data is accurate and up to date with weekly email program count updates to key staff holders.Ensure that all email communication adhere to the organization's branding and communication guidelinesMaintains professional learning web pages via ACSA's content management system Keeps up to date with the programs offered by the Professional Learning Services Department and collaborates with members and staff to provide information about these programs and the department.Ability to act as a support staff to any Committee or Council as assigned Carries out additional duties as assigned and supports special projects as directed by the supervisor.Working ConditionsSitting/standing while working at a computer workstation for extended periodsFrequent travel (Assist with onsite set-up (moving boxes up to approx. 25 lbs., unpacking, packet stuffing, etc.)MINIMUM QUALIFICATIONSKnowledge of:Strong proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint),Cloud based collaboration applications/tools (Asana, Teams, Google Drive, OneDrive, SharePoint, etc.) Knowledge of Cvent is a plus but not requiredGeneral accounting principles to accurately manage invoice, revenue and expense tracking.Excellent written communication skills, including strong command of English usage, spelling, grammar, and punctuationExperience in customer services or event management is a plus.EDUCATION AND EXPERIENCEAny combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:Education:Equivalent to the completion of twelfth grade. Associate's or Bachelor's degree in business, communications, hospitality, or a related field preferred.Experience:Minimum of three years of related professional experience. Five years preferred. Minimum of three years of experience in a high-touch, specialized customer service environment. Starting pay ranges from $30.00 to $32.00 an hour based on a 37.5-hour workweek.
Created: 2024-09-30