Customer Service Representative
TrustCare - Hattiesburg, MS
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Position OverviewThe Customer Service Representative is a clinic-based position. The Customer Service Representative works from the clinic reception desk, and attends to patient needs, ensuring the customer experience is excellent in all aspects. The Customer Service Representative will coordinate the patient's clinical experience and ensure that the front desk operations run smoothly. Scope of ResponsibilitiesModel the TrustCare Health values of compassion, accountability, respect, and efficiency at all times and with every interaction both internal and external stakeholdersWarmly welcome and greet patients and visitorsRegister patients according to established protocolsAssist patients with completing any necessary formsEnsure patient information is accurate and up to date including insurance billing informationMaintain and manages patient records while following HIPAA guidelinesManage incoming callsCollect patient co-pays, deductibles, and past balancesEnsures the clinic reception area is well maintained, including the patient waiting areas and restrooms.Safeguard patient privacy and confidentiality at all timesComplete other clerical duties as assignedProvides a warm welcome and thankful exit to patientsPolitely calls patients by their nameInquiries if all aspects of the patients visit exceeded expectations and notes any deficiencies for forwarding to the Customer Service Manager for service recover actionCompetenciesStrong communication skillsProblem resolutionResults drivenCustomer service skillsCommitment to maintaining confidentialityDetail orientedStrong organizational skills; ability to multi-taskMinimum QualificationsHigh school diploma or equivalentTwo years of customer service experiencePosition Details:Full-timeNon-ExemptHours of Work - Rotating schedule - 12-hour shiftsWork Environment - This position operates in a clinic setting and requires use of standard office equipment. Work is primarily sedentary in nature.Other DutiesThis job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required for this position. Duties, activities, and responsibilities may change at any time with or without notice.EEO StatementTrustCare Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
Created: 2024-09-29