LV Senior Project Manager
RWS - Remote, OR
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Job Purpose Under the general supervision of the LV Project Management Supervisor or Department Manager, to create error-free linguistically validated Patient Reported Outcomes instruments through a reiterative process of harmonization, back translations, expert review, in-country review and cognitive debriefing. Serves as lead project manager and client contact and regularly coordinates completion of most complex projects. Provides training and support to others. Completes specials projects and may coordinate the review, development, and implementation of processes and/or materials. About Regulated Industries RWS Regulated Industries is a highly specialized division of RWS, a world-leading provider of technology-enabled language, content, and intellectual property services. The Regulated Industries division is focused on developing translation and content management solutions tailored to address the complex regulatory environment in force with premium sectors such as Life Sciences and Healthcare (pharmaceuticals, medical devices, CROs, healthcare companies), Finance (banks, asset management companies, insurance providers, fintech) and Legal (law firms, audit companies). Job Overview Key Responsibilities * Understands and adheres to company Quality Management System (QMS) requirements including but not limited to ISO 9001 and ISO 17100 standards. * Reconciles and edits harmonized and back translations of a wide range of complexity, as well as numerous languages, in a timely, efficient and accurate manner. * Serves as Lead Project Manager on the company's most complex projects and which involve multiple Project Managers. * Coordinates and communicates with interviewers and recruiters for the purpose of conducting debriefing interviews, analyzing results, and making recommendations for improvements. * Coordinates and communicates with translators, research specialists, in-country/client reviewers, and others as needed. * Coordinates with colleagues in other departments for the purpose of ensuring efficient workflow. * Maintains accurate and up-to-date spreadsheets and other documents needed to ensure that that there is a complete overview of the current status of LV projects and that information is readily retrievable. * Assists in maintaining and ensuring the reliability of key operating data and databases. * Maintains project and client records as needed. * Makes sure that clients are kept regularly informed as to the status of projects and otherwise communicates with clients as needed to ensure client needs are met and issues are resolved. * Composes or generates a variety of materials (e.g. reports, memos, letters, manuals, etc.) for the purpose of documenting activities, training, providing written reference and/or conveying information regarding the status of projects, etc. * Ensures that projects are delivered to clients error-free and as specified within established timeframes. * Recommends and implements policies, procedures and/or actions for the purpose of improving efficiency and providing direction for meeting the company's objectives. Evaluates effectiveness of improvement initiatives. * Completes special projects as assigned. * Assists in mentoring and training of LV department members. Skills & Experience Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to: * Bachelor's Degree in Business, English, Foreign Language, Social or Applied Science, or other related field. * Successful experience as an LV Project Manager, generally a minimum of three years. * Previous translation industry experience required. * Foreign Language knowledge desirable. * Knowledge of all company LV project management, desktop publishing, and project planning procedures. * Knowledge of English grammar, syntax, and word usage, and excellent proofreading skills. * Organizational and time management skills. * Ability to problem-solve job-related issues. * Ability to report work orally or in writing to supervisor as required. * Ability to carry out instructions furnished in written or oral form, and to work with minimal supervision. * Ability to understand, apply and use personal computers and software applications (e.g., Word, Excel, PowerPoint, CAT Tools, Adobe, Office 365/Skype). * Ability to work with a diverse group of individuals. * Ability to maintain confidentiality of information regarding company financial and other information. * Ability to establish and maintain cooperative working relationships with others contacted in the course of work; teamwork and consensus-building skills. * Ability to resolve customer service issues in a professional and efficient manner. Life at RWS At RWS, we're here for one purpose: unlocking global understanding. As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone. We work with over 80% of the world's top 100 brands, more than three-quarters of Fortune's 20 'Most Admired Companies' and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors. Over the past 20 years we've been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey. If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you'll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. RWS Values Get the 3Ps right - Partner, Pioneer, Progress - and we´ll Deliver together as One RWS. For further information, please visit: RWS RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.
Created: 2024-09-28