Field Service Technician
Goodwin Recruiting - Buffalo, NY
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Are you an experienced VFFS and bagging systems Field Service Technician that has excellent communication skills and the ability to work independently or as part of a team? If you're passionate about engineering, problem-solving and working with innovative machinery, we want to hear from you! Field Service Technician Benefits: - Medical - Salary up to $62k Field Service Technician Responsibilities: - Conduct Factory Acceptance Tests (FAT) at our Canadian facility to ensure equipment meets specifications.- Install, set up, and commission packaging and VFFS equipment at customer sites in Canada and the USA.- Train customer staff on equipment operation, use, and maintenance.- Provide technical support post-installation, including upgrades and modifications.- Maintain service records and document installations, repairs, and feedback.- Offer remote technical support via phone or online tools.- Work with internal teams to ensure smooth project execution and customer satisfaction.- Travel extensively for on-site work; flexible scheduling based on customer needs.- Stay updated on industry trends and equipment advancements.- Assist in developing service manuals and training materials.- Conduct preventive maintenance and advise customers on best practices.- Support the installation and operation of equipment at trade shows, including resolving technical issues.- Ensure compliance with safety policies and regulations during all service activities.- Provide advanced troubleshooting for complex issues and support pre-installation consultations. Field Service Technicians Qualifications: - 5-7 years of experience with bagging equipment or VFFS systems.- Strong mechanical and electrical troubleshooting skills.- Excellent communication and customer service skills.- Willingness to travel extensively across Canada and the USA.- Flexibility to work remotely and offer after-hours support.- Strong documentation skills and experience with technical diagrams and schematics.- PLC programming experience is a plus.- Valid driver's license and passport. Field Service Technicians Working Conditions: - Hybrid role with remote work when not traveling.- Frequent travel with tight schedules.- Ability to lift and handle equipment during installations and servicing.
Created: 2024-09-28