Field Service Manager
Regal Rexnord Corp. - United, PA
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Regal Rexnord Corporation ("Regal Rexnord") is a leading manufacturer of electric motors, electrical motion controls, power generation and mechanical power transmission products and sub-systems, serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord sells its products and solutions to OEMs, through distributors, and directly to end-users. Regal Rexnord is a $6 company with 30,000 associates globally. Job Overview: Join our team as a Field Service Manager and become the driving force behind our renowned customer service excellence and team synergy. Your visionary leadership will be pivotal in empowering our Field Service Technicians to surpass customer expectations and achieve our ambitious company objectives. You'll orchestrate the dynamics of our field service operations, ensuring safety, mastery, and efficiency, all while cultivating a culture of camaraderie and unparalleled client experiences. Explore our mission at Automation Solutions: Automation Solutions Key Responsibilities: * Empowerment & Team Growth: * Champion a culture of inspiration and support, elevating our service standards and fostering unity. * Lead talent acquisition, development, and performance elevation, shaping a future-ready team. * Engage in hands-on field mentorship, refining processes and enhancing customer rapport. * Strategically allocate resources to bolster safety and amplify productivity. * Elevating Customer Journeys: * Be the custodian of stellar customer service, setting new benchmarks in satisfaction. * Swiftly navigate customer concerns to resolutions, reinforcing trust and loyalty. * Mastermind the seamless functionality of our cutting-edge palletizing and conveying systems. * Foster robust communication channels between clients and our sales force. * Innovate service strategies to expedite solutions and uplift service agreements. * Safety & Compliance Advocacy: * Prioritize safety above all, instilling a zero-incident mindset through proactive training and adherence. * Craft and disseminate bespoke safety protocols, ensuring team-wide compliance. * Operational Mastery: * Oversee operational finances, optimizing service delivery for peak profitability. * Hit and exceed service metrics, from cost management to tool stewardship and rapid response. * Financial Stewardship: * Navigate the fiscal landscape of field services, from budget crafting to meticulous expense oversight. * Forecast service revenue with precision, contributing to our financial foresight. * Talent Cultivation & Performance Excellence: * Architect robust training frameworks, elevating skillsets and driving performance. * Conduct transformative coaching and appraisals, fostering professional growth. * Administrative Leadership: * Spearhead data-driven initiatives, propelling continuous departmental evolution. * Uphold the highest standards in documentation and operational compliance. * Actively participate in and promote our safety and environmental ethos. * On-Call Support & Versatile Engagement: * Provide pivotal support in our on-call rotation, ensuring emergency readiness. * Embrace diverse responsibilities, adapting to the evolving needs of our dynamic enterprise. Desired Skills/Abilities: * Proven leadership prowess, with a zeal for nurturing teams and enriching customer experiences. * Robust technical acumen, ideally within electronics, technology, or diagnostics. * Exceptional communicative and interpersonal tact. * Agile, independent work style, thriving in a brisk, results-driven setting. * Microsoft Office proficiency, coupled with budgetary and forecasting savvy. Education and Experience: * A bachelor's degree in a relevant engineering discipline or equivalent experience * A rich tapestry of experience, with at least six years in the field, including two in a managerial capacity. Travel Requirement: * Willingness to travel as needed, ensuring the seamless operation and development of our team. Pay transparency: 68,800-120,000 Please note that compensation is based on a variety of factors when extending offer, including but not limited to, the role, responsibilities, candidate experience, education, qualifications, and business considerations. Benefits * Medical, Dental, Vision and Prescription Drug Coverage * Spending accounts (HSA, Health Care FSA and Dependent Care FSA) * Paid Time Off and Holidays * 401k Retirement Plan with Matching Employer Contributions * Life and Accidental Death & Dismemberment (AD&D) Insurance * Paid Leaves * Tuition Assistance About Regal Rexnord Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company's electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company's automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools. The Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture. Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit . Equal Employment Opportunity Statement Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email Recruiting@. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@. Equal Employment Opportunity Posters Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.
Created: 2024-09-26