Customer Service Representative
Varite, Inc - Remote, OR
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Job Description: Pay Rate: $19.00/hr on W2 Shift: 9:30am-6:00pm EST Responsibilities: Answer 50 - 70 Inbound calls per day Make 60 - 80 Outbound calls per day Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist. Accurately identify and escalate AE/PQC to client within 1 business day Field caller complaints and escalate via the request for supervisor process Respond to sample accountability emails within 24 hours of receipt Daily spreadsheet completion & submissions (AV, Touchstone & FEDEX) Data & Documentation management (DTP and mailbox usage) Attendance and On phone percentages (90% or better) Adherence to all CWI, SOP, Federal regulations as well as all policy and procedure Qualifications: High School graduate (some college preferred) 3-5 years customer service experience within a inbound call center environment Above average computer skills Exceptional written and verbal communications
Created: 2024-09-25