Customer Service Rep - Customer Service - Junior
The Fountain Group LLC - Framingham, MA
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The Fountain Group is currently seeking a Social Media Moderator for a prominent client of ours. This position is remote. Details for the position are as follows: Job Description: $22.00/HR to start! W2 3-month contract - (potential to extend / convert based on performance & budget). (100% remote working 10AM-6PM EST) Answer toll free customer service calls, and correspondences, including letters, internet e-mails, chat, and/or social media comments. Field customer questions, resolve standard customer complaints, document information in the customer tracking system and ensure effective communication at all levels. Monitor Facebook, Twitter, Instagram, TikTok and respond to customer comments/questions. Responsibilities include: Respond accurately, promptly and effectively to all forms of customer communication, including phones, letters, Internet e-mails, chat, social media referrals. Resolve difficult and sensitive customer issues in an objective and timely manner, using problem solving and negotiation skills. Communicate with District Managers, Store Managers and Home Office personnel to resolve customer problems and answer questions. Escalate serious issues to protect the company/brand. Document customers and store information in customer tracking system. Code correctly and provide continuous updates until the issue is resolved and ready to close. Promote a positive Company image in support of Customer Service objectives and mission statement. Make sound judgment calls that align with the brand, escalation and customer service policies for social media customer related issues by following social media moderation guidelines. Multitask in a fast-paced environment and moderate a high volume of inbound/outbound content to provide good customer service follow up and follow through Qualifications: Minimum HSD/GED required. Recent college graduate will work for this role. Previous experience responding to email chats and social media comments required.
Created: 2024-09-25