Hospitality & Reservations Manager
Ballyhoo Hospitality - Chicago, IL
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With their combined 35 years in the hospitality business, husband-and-wife partners Ryan and Anna O'Donnell created Ballyhoo Hospitality, which champions the qualities that make a neighborhood restaurant great. The heart-felt greeting when you walk in the door, service that makes you feel cared for and a warm ambiance that encourages you to relax. Ballyhoo restaurants offer thoughtful, inspired food and drinks that satisfy in memorable ways again and again. We are currently seeking a Hospitality and Reservations Manager to join our talented team! We offer a great work environment, benefits, PTO and growth opportunities. OVERVIEW: This Hospitality and Reservations Manager is an ambassador of Ballyhoo Hospitality! They drive memorable and genuine guest connections at all Ballyhoo locations while being the main point of contact for our VIPs and investors. They recruit, train and develop Reservations Managers, coaching them in real time on how to take risks while successfully running the door. The Hospitality and Reservations Manager is an expert in Resy, owning all backend host system operations and assisting in new restaurant openings. A typical schedule for this position would be Wednesday through Sunday from 11am-9pm. This position will participate in all new restaurant openings. Must be able to travel. ESSENTIAL JOB FUNCTIONS: These job functions include but are not limited to the following duties, additional duties may be assigned Drive memorable guest connections Act as main point of contact for VIPs, Investors and Restaurant Partners Achieve company objectives in sales, service, and quality through training of employees and creating a positive, productive working environment. Recruit, train, and develop Reservations Managers for the company Work directly with and oversee all Reservations Managers at each location before and during service Host bi-weekly reservations managers meetings to discuss development topics and promote collaboration Own and drive covers daily at each location Complete weekly assignments as designated Train in varying positions in Ballyhoo Hospitality Fill in where needed to ensure guest service standards and efficient operations Manage all of Resy's backend for all Ballyhoo properties, including but not limited to: Pacing Turn times Table availability Booking windows Large parties / Table combinations Use advanced analytics to provide coaching - both proactive and reactive REQUIRED QUALIFICATIONS: Minimum of 3 years' experience in the restaurant/hospitality industry. Must have a working knowledge of restaurant management and operations. 2-3 years of culinary and wine experience, preferably in an upscale dining environment Excellent communication and organization skills. Ability to interact professionally and diplomatically with a variety of business partners. Fluency in Microsoft Office Suite: Word, Excel (Advanced ability), PowerPoint Fluency in Reservations Systems- Resy preferred Compensation details: We offer competitive pay, medical, dental, and vision insurance to full time employees, and 401(k) with generous employer match to all employees! Managers's schedules follow a five-day workweek with two consecutive days off each week.
Created: 2024-09-25