Work From Home Call Center Sales Consultant for Swim ...
British Swim School Hudson Waterfront - Jersey City, NJ
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Call Center Sales Consultant Job Description$17.hr+commissionPosition Title: Call Center Sales ConsultantReport to: Director of Operations and SalesStatus: Part-time, Non-exemptLocation: Home-Based A Call Center Sales Consultant with British Swim School Hudson Waterfront is responsible for answering phones and processing incoming qualified leads, meeting monthly enrollment targets using ethical tactics, delivering exceptional customer experience, and answering customers' questions (via phone, social media platforms, live chat and/or email) while making their experience personable andMemorable.Knowledge, Skills, and Abilityâ— Enthusiastic personality with strong communication and consultative sales skills.â— Ability to adhere to a schedule, shifts, assigned tasks, and follow the policies and procedures of British Swim School.Able to work in a fast-paced environmentâ— Ability to complete your assigned tasks, as per scheduleâ— Competent with phone systems and appropriate computer programs (online platforms).â— Comfortable with Xcel, Google Suite, especially Google Drive and email platforms. â— Able to multitask.â— Able to work weekday and weekend shifts (Call center is open 7 days a week)â— Knowledge of Office and Google suite platforms, especially Xcel, Google Drive and emailsâ— Able to multitask in a fast-paced environmentâ— Ability to fluently speak English and Spanish; an additional language is a plus.Roles and Responsibilitiesâ— Meet monthly and/or weekly enrollment goals through incoming qualified leads (telephone calls, online chats, and emails).â— Make outbound calls as needed on qualified leads and meet the quota as per target.â— Complete outreach for new pool opening, returning customers from freeze, and qualified leads from marketing initiatives (Trade Shows, Social Media advertising, street markets, school presentations, etc...) â— Be prepared through ongoing training, role-playing, and coaching to conduct a Consultative approach and conversations that will optimize revenue opportunities including new callers,multi-day enrollments, sibling/parent enrollments, and other incoming qualified leads.â— Research and keep up to date with all required information on our product and school system using available resources, SOPs, and informative libraries.â— Provide customers with product and service knowledge and accuracy.â— Accurately create family and student accounts, maintain and update customer information into the systems.â— Process payments, billing adjustments, changes, move-ups, orders, forms, and applications. This is a remote position.Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.
Created: 2024-09-24