Lending Services Imaging and Collateral Vault Manager
First Horizon Bank - Memphis, TN
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Location: On site at location listed in job posting.At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. Summary: The Loan Operations Supervisor is responsible for managing functions and technical processes within Loan Operations. This person is responsible for planning, directing, overseeing, and leading a work group of people. The Loan Operations Supervisor ensures that the Prep Scan and Index team meets high standards for quality and customer service. The Loan Operations Supervisor accomplishes department objectives by leading staff, planning, and evaluating department activities.We are seeking dedicated, disciplined individuals who excel in a team environment, who take ownership and who are enthusiastic about a job well done.Essential Duties and Responsibilities: 30% Leadership: Actively supports bank policy and Loan Operations management decisions; promotes good will among fellow employees, lenders, and customers; presents a professional image; maintains good communication by relaying updated information and issues involving the department/company; manages relationships with areas that interface with the department; models exemplary customer service behaviors; identifies and evaluates trends and options, chooses course of action, defines objectives, evaluates outcomes. Lives our company values, embraces change, and ensures an inclusive, positive work climate.30% Quality of Work: Responds both written and verbally to needs and requests from our stakeholders (customers, lenders and department staff) in a timely and professional manner. Utilizes outside resources to obtain information and cooperation necessary to accomplish objectives; adds value and completes assignments and projects within the established timeframes. Accountable for performance of team and self. Works with managers, coworkers, and customers to continuously improve processes; manages workflow and production for functional area and shares information that could impede or strengthen the department's performance. Develops and implements new processes and standards for performance.20% Employee Development: Maintains staff by recruiting, selecting, onboarding, and training employees. Maintains a safe, secure, and legal working environment. Actively develops knowledge, skills and abilities of employees within their supervision to improve their performance and morale; trains and educatesfellow employees, lenders and customers on processes under their supervision. Communicates job expectations; monitors and appraises results. Fosters an atmosphere that promotes customer orientation, enthusiasm, integrity, teamwork, and respect; participates in the development and implementation of processes that help to attract and retain highly motivated, able personnel.20% Personal Development: Provides support whenever and wherever needed within the department; improves personal performance through job related activities that develop knowledge and skills for the benefit of the department and the company; seeks additional responsibilities and challenges.Areas of responsibility include:Lead team of associates responsible for scanning and filing original loan documents and collateralResponsible for accurate and timely placement of all original documents in enterprise imaging system and collateral vaultSubject matter expert for company's imaging system and related processesRepresenting Prep Scan and Index Team in various meetingsRecruiting, hiring, onboarding, developing, and evaluating employeesReviewing and approving employee timecards; ensuring appropriate team staffing and cross trainingHosting regular team meetings, huddles, and 1:1 meetingDeveloping and promoting employees; facilitate team-building activitiesCoaching and giving feedback to employeesMaintaining compliance with policy, procedures, and controlsEnsuring that the Prep Scan and Index Team's work is within SLAEnsuring that Prep Scan and Index Team completes all compliance training as assignedTesting and approving system implementation and upgrades as appropriateDesigning, implementing, and evaluating department processes/proceduresResponsible for reporting and tracking system issues and outages as appropriateSupporting other leaders in Loan Ops as needed, supporting company/division goalsResponsible for reviewing, responding to, and remediating departmental auditsResponsible for all other duties as assignedEducation and/or Work Experience Requirements:3-5 years of experience in lending operations or related field and 1-3 years of leadership experience required. College degree preferred but not required.Knowledge:Loan documentation, loan operations process, lending regulations, and organizational leadershipSkills:Excellent written and verbal communications skillsHigh attention to detailLeadership skills; teamwork/teambuilding skillsCritical thinking/problem solving skillsDecision making skills with limited information availableStrong organizational and prioritization skillsProfessionalism; networking/relationship building; cross-functional collaborationGeneral office skills including typing, filing (alphabetically and numerically), and applicable technology; strong computer skills (Word, Excel, Outlook)Conflict resolutionAbilities:Consistent demonstration of extreme attention to detail and organizational skillsAbility to work under pressure and remain calm & pleasantAbility to meet deadlines, ensure work is completed within SLA, appropriately prioritize multiple effortsAbility to take a systematic approach to work & plan ahead to train/educate othersAbility to coach and develop employeesAbility to delegate responsibilities effectivelyAbility to construct and follow action plans to completionAbility to solicit information through personal interviewing and personal conversationAbility to manage more than one department or unrelated functionsAbility to distinguish between guidelines & policies and make decisions accordinglyPhysical Requirements:Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standardsMust be able to lift and carry up to 30 lbs.Hours:Monday - Friday8:00 AM - 5:00 PMAbout Us: First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. Benefit Highlights: Medical with wellness incentives, dental, and vision HSA with company match Maternity and parental leave Tuition reimbursement Mentor program 401(k) with 6% match More -- /First-Horizon-National-Corporation/Careers/Our-BenefitsCorporate Diversity Commitment: We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do. Follow Us:FacebookX formerly TwitterLinkedInInstagramYouTube Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Created: 2024-09-24