Customer Service Representative
Tential - Newark, NJ
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Our Client, a Fortune 500 Financial Services Company, is looking for several individuals who are looking for a professional opportunity to gain experience in a corporate environment. This is an excellent opportunity to work in a large corporate organization to learn their corporate culture and service lines through an extensive paid training program.Our client is seeking individuals to join their Retirement Call Center team. Daily, this person will do the following:Please note we are not looking for candidates with this experience. No experience is required; everyone will receive formal professional training on the followingJob Summary In this role, you will support the Retirement Call Center by managing approximately 30-35 inbound calls daily from retirees seeking assistance with their pension accounts. You will provide expert guidance by reviewing and updating pension plans based on the unique needs of each member. Responsibilities include assisting retirees with the setup and management of their pension plans, ensuring they have the necessary information to access their benefits. This role involves no cold calling or sales, focusing solely on delivering high-quality, personalized service to retirees, some of whom are just beginning to receive their pension income.Key Responsibilities:Inbound Call Management: This is a non-sales position, however, there is an expectation that you will be receiving about 30-35 inbound calls per day. These will be continuous with the expectation you are entering the data into the system as you speak to the customer.Types of Calls: The calls received are related to retirees and their pension. Some of these calls more basic as in money movement or turning existing cash where they can. Customers could be calling in to make changes to their beneficiaries. 3-6 calls/hr.Customer Support: very customer focused group. Will need to improve empathy and compassion with each call and understand they are trusted with the retirees needs. Patience, communication, and education of the members are key factors for this role.Use of Systems: Utilize computerized systems for tracking, information gathering, providing information, and managing different types of data.Required Skills Ability to work in a fast-paced environment Ability to handle constructive feedback if necessary Professional Demeanor: Demonstrating patience, composure, and client service attitude Empathetic and compassionate approach Able to follow processes and identify Initiative: Demonstrate a "self-started" behavior and a willingness to help others Communication Skills: Communicate effectively both written and verbal, tailor communications to audience, Patience - large corporate environment will not always have support Basic computer skills, Word, Excel, Outlook, Teams etc. Basic troubleshooting, example your internet needs to be rebooted#RPO #LI-DB1 #REMOTE #LI-REMOTE #ZR
Created: 2024-09-23