Supervisor
ABM - Boston, MA
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Position Summary Details The Custodial Supervisor is responsible for giving direction, motivation, and guidance to a team of cleaners. Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2024 Employee Benefits | Staff & Management. Shift: Flexible, but 80% will be 2:30pm - 11pm Salary: 50K - 53K Essential Functions * Conducts quality improvement inspections within assigned areas of responsibility * Ensures quality and satisfaction levels are meeting and/or exceeding expectations * Assures the highest quality of customer satisfaction * Assists with Training and Development * Provides guidance in safety, cleaning processes, procedures, and chemical usage to cleaning crew. * Counsels crew members in regard to tardiness, absenteeism, work performance etc, using proper documentation procedures. * Leads and participates in a team to ensure the successful completion of assigned tasks * Responsible for the running and leadership of the shift in the absence of the Supervisor * When the Supervisor is present, the lead worker may be responsible for directing smaller work groups * Assists the Supervisor and Shift Manager in the direction and supervision of field employees * While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor * Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc. * Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities Responsibilities * Provides leadership and direction to team members * Provides open communication between field employees and management * Provides positive coaching to team members * Assists with the training of housekeeping staff and schedules work assignments * Assists with making daily and weekly work schedules * Oversees and performs cleaning operations in assigned building * Takes care of keys and access cards for the property * Reports damaged, broken and out of work features/items * Makes sure premises are secured at all times * Oversees and performs additional service requests (tag job) in assigned building * Works with Area Manager to schedule jobs with Property Manager and cleaning crew to complete the work. * Coordinates scheduling of cleaning crew. * Oversees quality of jobs and confirms completion with Area Manager. * Provides training to all new hires assigned to the building * Attends and participates in all meeting and training sessions involving assigned property and crew. * Completes time sheets, validates time sheet accuracy and delivers time sheets to office. * Checks supplies, equipment, and chemicals weekly. * Completes order forms completely and accurately. * Coordinates equipment usage and inventories. * Performs all tasks and duties required of your team * Miscellaneous duties as assigned Qualifications * Must be 18 years of age or older. Requirements * Up to 2 Years Custodial Experience * 2 to 5 Years Leadership Experience
Created: 2024-09-23