Supervisor
Thompson Tractor - Panama City Beach, FL
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The Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 technicians to ensure that customer needs are met at the highest level. The Service Supervisor will support the Service Dispatcher and/or Service Advisor in their daily tasks including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified.Coach and direct Service Department employeesMonitor, improve, and maintain Technician performanceEnsure proper planning of jobs, quoting, parts availability, and manpowerEffectively handle customer objections and concernsMaintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as requiredMonitor customer satisfaction and employee morale and take steps to improve both when necessaryMinimize customer downtown with accurate and efficient job planning and repairsEffectively communicate with Company PersonnelAssign jobs to shop technicians and dispatch field service technicians Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Created: 2024-09-23