Customer Support Representative
ScreenCloud - Charlotte, NC
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Hello, we're ScreenCloud!Founded in 2015 and with 10,000+ customers around the globe, ScreenCloud is a cloud-based SaaS company, employing over 100 people in our Bangkok, Belfast, LA, Charlotte and London hubs.At ScreenCloud, we're hard at work helping businesses to make stronger connections at scale, and with those who are most important to them; their employees & their customers. By using the screens on their walls & the content in their systems, we enable the sales, productivity & engagement that keep our customers' businesses thriving.We're very proud of our product and we're also incredibly proud of our people. It's our 'ScreenClouders' and the culture they nurture that will take us where other companies just can't go. So if you're someone looking to join a team of talented individuals, apply below!The RoleWe are looking for a Customer Support Representative to join our team our growing team in our Charlotte hub! As the Customer Support Representative you will offer comprehensive assistance to both internal and external stakeholders, ensuring the smooth operation and positive experience of ScreenCloud.Our Customer Support Representative will play a vital role in fostering strong internal and external relationships and contribute to ScreenCloud's overall success by delivering top-notch support.ResponsibilitiesRespond to customer inquiries to ScreenCloud customers around the worldOwn customer issues to the point of resolution, keeping our customers updated and ensure all information is logged and trackedEmpathetic customer communication and understanding of their prioritiesWork across multiple teams and communicate our customers needs to the appropriate teamIdentify key improvement areasRequirementsExcellent communicatorCustomer focused and target drivenAbility to handle pressure, juggle multiple responsibilitiesHigh degree of flexibility, camaraderie and independenceA passionate problem solverIdeally, previous experience in a fast-paced Customer Service Environment and a proven technical abilityBonus SkillsTechnical BackgroundSAAS experienceInterview Process and ExperienceDon't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ScreenCloud, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles! If you require any reasonable adjustments, please let our friendly recruitment team know.Key Info Typical Process: Intro to ScreenCloud - Meet the Hiring Manager - Challenge - Final Hybrid Friendly Working: 2-3 days in Office Flexi-Hours: We don't follow the strict 9-5 here, we trust you to execute your role to the highest standard whilst being able to make time for the things you love!BenefitsUnlimited annual leaveHybrid-friendly workingWorking from home fundFlexible working hours401kCommuter benefitsConsumer discountsEnhanced parental leavePersonal development fundPrivate medical insurance (including dental and vision)Disability insurance (including life insurance, short-term & long-term disability cover)Employee assistance programmeOur ValuesAt ScreenCloud our values are core, this means they are the starting point - they underpin everything we do and enable a culture we can be proud of, both internally and externally.Trust & Transparency Unconventional & Brave IntegrityContinuous Learning & DevelopmentFIND OUT MORE Check out our Bangkok, Belfast, LA, Charlotte and London hub pages. Click here for some podcasting with our co-founders. Read our culture blog here. Get social! Follow us on Linkedin at @ScreenCloud - Digital Signage, and on Instagram at @Lifeatscreencloud
Created: 2024-09-23