Customer Service Representative
SMG Inc - Lancaster, PA
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Stoic Management Group is expanding across the Pennsylvania region, so we are looking for additional Customer Service Representatives to help manage growing client needs and assist both new and existing clients with the best products and sales services available. Our open opportunity as a Customer Service Representative is a chance to get a foot in the door with a company full of career mobility to middle and upper-level management. A Customer Service Representative helps the community establish what program and services are the best fit for them. Together, our solutions impact the everyday lives of community members. We equip our Customer Service Representatives with the knowledge and resources necessary to assist our client in making their innovations known and achieving their overall sales, outreach, and customer service goals. Join our mission to make our community stronger and deliver the best customer experience possible.Essential Duties and Responsibilities As A Customer Service Representative:Enthusiastically educate customers about our client's programs, services, and products to ensure they are fully informedExhibit open and interactive communication to connect with consumer accounts and initiate the sales and customer service processesMaintaining necessary logs, lists, records, and current documentation required for new and existing customer accountsAnswer questions from customers regarding products and sales orders using information available from our telecommunications clientsFollow the enrollment eligibility criteria and process policy at all timesWork collaboratively with fellow Community Outreach Representatives to deliver the best customer experience and drive revenue sales to achieve enrollment goalsQualifications we look for in a Customer Service Representative:High school diploma or equivalent is highly recommended1+ years of customer service, outreach, retail, or a client-focused environment is preferredPassionate about identifying solutions to better the customer experienceStrong, active listening and sales presentation abilities Driven and thrives in a fast-paced environmentAbility to work in a fast-paced, customer-facing environment while maintaining professionalism at all timesAbility to maintain a high level of productivity under minimal supervisionMAJOR Perks Of Being A Customer Service Representative: Holidays off to spend quality time with friends and family members Diverse and inclusive company cultureAdvancement in a company that thrives on giving back and making a positive impact Company-funded trips and events to enhance team camaraderie Excellent management staff focused on developing your professional career while having FUN!#LI-Onsite
Created: 2024-09-21