Customer Service
Collabera - Boston, MA
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Description Home Search Jobs Job Description Customer ServiceContract: Boston, Massachusetts, USSalary: $18.00 Per HourJob Code: 353867End Date: 2024-10-18 Days Left: 29 days, 3 hours leftApply100% Remote position for Customer service role only for Eastern Time zone candidates! Monitor and set targets for call agents to achieve based on aligned KPIs Provides feedback guidance and support to call agents. Reviews and assesses current procedures and identifies opportunities to improve claimant service, effectiveness, and productivity. Works with the Enablement Manager to escalate and resolve all technology roadblocks for new and existing agents that cannot be resolved by Team Leads Develops and maintains a working knowledge of the Health Connector Programs and recommends changes corrections updates to the Agent Guide working closely with the Training Team for clarifications needed based on escalated topics raised by their Team Leads Handles escalated calls from call agents and helps resolve issues and/or escalate to Supervisor Leads for resolution. Education : High School Diploma/GED Job Requirement Customer service insurance healthcare calling Reach Out to a Recruiter Recruiter Email PhoneShikha Singh shikha.psingh@ 9739937245Apply Now
Created: 2024-09-21