Customer Service Representative (Hybrid) #36860
Contemporary Staffing - Houston, TX
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Contemporary Staffing Solutions is seeking a Customer Service Representative to join our client for a hybrid opportunity in Houston, TX! Your responsibilities will include managing customer inquiries, processing orders, and maintaining accurate customer data in company systems. This Contract-to-Hire opportunity offers $19/Hour! Key Responsibilities: Accurately process customer orders and ensure efficient handling from start to finish. Assist customers with inquiries through web chat, guiding them through website navigation, and addressing their concerns to achieve complete customer satisfaction. Handle customer concerns related to delivery, product options, and lost shipments, ensuring issues are resolved effectively and promptly. Provide quality assurance in call support, focusing on resolving challenging interactions to meet customer needs. Verify and update customer profile information in company systems, addressing any discrepancies as needed. Collaborate with other departments to ensure accurate order verification and resolution of cross-departmental issues. Process customer returns and replacement orders efficiently. Address internal requests through company systems, ensuring timely and effective resolution. Meet or exceed performance metrics related to customer service activities, including call volume, order accuracy, interaction quality, and issue resolution. Work closely with internal team members to continuously improve customer experience and internal processes. Clearly communicate any concerns or issues within the established customer service escalation path in a timely manner. Qualifications: High school diploma or equivalent required. At least 1 year of experience in a customer service role is required, with call center experience being highly preferred. Strong focus on customer satisfaction and a customer-centric approach. Detail-oriented with excellent verbal and written communication skills. Proficiency in Microsoft Office, with basic skills in Microsoft Excel. Ability to prioritize tasks and manage time effectively in a fast-paced environment. Demonstrated ability to handle challenging customer interactions and strive for one-contact resolution. Strong collaboration skills and the ability to work effectively with internal team members. Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: .
Created: 2024-09-21