Equipment Rental - Counter Sales Rep
Capital Pump & Equipment - Chandler, AZ
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JOB DESCRIPTION Rental CoodinatorCounter Sales/Inside Sales RepJoin Our Team!Are you seeking an entrepreneurial, empowering workplace that allows you to:Develop a career trackLeverage your current skills while developing new skillsWork with an incredible team of peopleCapital Pump & Equipment strives to be the customer's first choice in when it comes to anything pump related. We aim to be the only call needed from purchasing a new pump or repairing customers' existing pumps. Our employees are our greatest asset. The comprehensive pump & equipment offering plus our expertise and customer service truly distinguishes us from the competition.We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!JOB DESCRIPTION SUMMARYThe Rental Coordinator is responsible for the professional and efficient servicing of all telephone and walk-in customers in the pump rental and sale of all types of pumps & accessories. This position is considered the Company's front line of contact with the customer, whose purpose is to understand customer equipment needs, negotiate and place orders, create rental contracts, support sales development, with a courteous, helpful, and professional attitude at all times. Position Responsibilities:Determines/understands customer equipment rental needs through qualifying questions; provides alternative equipment suggestions to customers if appropriate based upon information obtained using an extensive knowledge of all available equipmentPlaces high volumes of equipment orders by obtaining customer information (checking customer account or obtaining credit application for new customer); finalizes details about when, where and what equipment is required; selects equipment/merchandise from inventory and places the rental/purchase order in the computer system; organizes transportation for orders (i.e. coordinates deliveries and collections while optimizing the use of transport); processes cash rentals (complete identity checks, obtain prepayment and deposit, if required)Secures equipment by checking availability of equipment with shop (performs research to determine when unavailable equipment will become available); provides adequate notice to Dispatch and Service Departments for upcoming equipment requirements; coordinates with other branches when necessary to secure equipment Administers rental contracts (new and existing) including on and off rental dates, rates and all ancillary charges, amendments, suspensions (ensuring prompt collection of equipment), terminations (ensuring all ancillary charges are made), filing of contracts and related paperwork, and checking invoices and credit memos against contract filesHandles customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Capital Pump & EquipmentSupports sales and marketing efforts by performing prospecting calls, forwarding sales leads and incoming inquiries to the sales groupRecords details of calls in phone log and maintains lost rent logsReviews daily management reports and provides regular feedback to Branch Manager regarding fleet and merchandise inventory, as well as pricingParticipates in After Hours and Emergency Response effortsFollows Standard Operating ProceduresEnsures all activity and customer transactions are performed within CPE safety policiesPerforms other duties as assigned by the manager Skills & AbilitiesMust be a team playerMust have leadership skillsMust have mechanical skillsMust be able to use small hand and power toolsAbility to do occasional heavy liftingAbility to work overtime when necessaryAbility to work in varied outdoor environmentsAbility to receive and carry out instructions Must adhere to safety rules and wear proper personal protective equipment (PPE)Follow all company policies and proceduresMust be dependableMust be able to read and write EnglishMust be able to pass drug screen and background checkOther duties as assignedExperience & Education High School Diploma or GED preferredForklift certification required within 90 days of hireValid driver's license with a clean driving record required; CDL a plusDOT Medical Card, preferredExperience in rental/pump industryHDPE fusion experience is a plusBenefitsMedicalDentalVision401k PlanShort- & Long-Term Disability insuranceBasic Life insurancePaid HolidaysPTOThe physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. This person must be able to pass a drug screen prior to hiring, you will also have to provide your driver's license to perform a Motor Vehicle Records background check. The above description is not a complete listing of all miscellaneous, incidental, or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Capital Pump & Equipment is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class.To learn more about Capital Pump & Equipment go to: Gear up for an exciting career!
Created: 2024-09-20