Customer Support Representative (CSR) - Parts & Service
4 Rivers Equipment - Albuquerque, NM
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Position SummaryIf you pride yourself in your customer service skills, enjoy satisfying customers, managing your own schedule, and you have excellent communication skills, then we want to hear from you! 4Rivers Equipment is seeking qualified candidates for a full-time Customer Support Representative at our Albuquerque, NM location! This position ensures customer satisfaction in both our parts and service departments.BenefitsLow Deductible Medical/Dental/Vision401K and Roth IRA Option Available401K Match & Profit ShareLife/AD&DOnline Continual Education, including John Deere UniversityTuition ReimbursementSponsorship with John Deere Technician ProgramPaid Time OffVolunteer Time OffAsset Investment4Rivers Employee Discount/ ADP LifeMart DiscountsCustomized Career PathCompany SummaryBy partnering with 4Rivers Equipment you become part of a John Deere Award Winning team. 4Rivers Equipment is built with positive attitudes and partner-like integrity. With over 400 employees in 17 locations from Cheyenne, WY down to El Paso, TX, we can offer the opportunity to grow yourself and your John Deere career while keeping a fun and team-oriented work environment. Here at 4Rivers Equipment our mission is to improve the lives of our customer, business partners, and employees. That's being, "Your Working Partner."Essential DutiesIncrease incremental parts sales.Develop parts and service estimates and quotes as requiredProspect for new customersCoordinate with Parts Manager regarding customers, promotions, product needsMaintain Parts On Site CabinetsSell defined wear parts and promotional productsDeliver Parts when URGENTIncrease incremental labor sales.Coordinate with Service Manager regarding service quotes and customer concernsSell inspection agreementsSell maintenance packagesProspect for new customersSell Extended Warranty and SECURE / PowerGardBuild customer loyalty by promoting and representing the 4Rivers organization.Communicate customer problems via email to the responsible managers for resolution.Complete JDU CSR Certification pathComplete other training as defined by managerDevelop a customer call schedule for the assigned area of responsibilityMake customer calls as scheduledSubmit call reports in a timely mannerMaintain A and B customer machine listsComplete A and B customer product support purchasing profilesMeet product support sales objectivesEducation and QualificationsHigh School Diploma or equivalentProfessional appearance and demeanorStrong industry knowledge / ability to learn the industry quicklyGood communication skillsSelf-MotivatedEnergeticAssertive with a positive toneSociableAble to make decisionsIndependentGood listenerPositive attitudeStrong work ethicCredible4Rivers Equipment is an Equal Opportunity Employer.For Job Description and EEO information, please see attachments.Compensation package includes base salary plus a competitive commission structure.Ref#_1683Tentative close date: 12/31/2024
Created: 2024-09-20