Retail Specialist

As a retail specialist at Hani's Bakery + Café, you will facilitate the guest experience and provide extraordinary customer service. You will greet guests, ring up customer orders, handle monetary transactions, prepare beverages, and assist in retail sales. In addition to having full knowledge of the menu and products, candidates will be team-oriented and preferably have some prior retail, cashier, or barista experience in a similar retail establishment.   The job expectations: Cultivate excellent hospitality in a welcoming environment for all our guests, both for in-store and digital orders, ensuring that their experience leaves them raving both during and after their visit or order. Acknowledge and positively engage all guests at the counter while managing their expectations. Maintain  a warm, welcoming demeanor when interacting with guests. Exhibit expert knowledge and  understanding of all menu items and how each is properly served and/or packaged. Possess a passion for coffee and tea beverages and the ability to prepare basic espresso beverages and latte art. Maintain excellent organization and store cleanliness. Maintain an orderly and neat work area to promote food quality and reduce waste. Follow all directions, portioning, proper storage, and product FIFO. Ensure DOH compliance as it pertains to the FOH operation. Communicate effectively, respectfully, and professionally with all teams throughout the day and during service. What we need from you: An experince working as a retail specialist or barista in a similar environment Ability to walk or stand for long periods and lift up to 50 lbs of weight Problem-solving and c urious Intelligence to continue learning in the position Able to accommodate a flexible schedule Excellent verbal and written communication English fluency and Spanish are preferred  What you'll get from us: Hourly Rate of $16-$17/hour based on experience + tips* Scheduled work evaluations and opportunities for advancement with pay increase Medical, Dental, and Vision insurance Paid Time Off to support you with an active life outside of work Employee Discount of 20% at Hani's Bakery + Café An annual Health and Fitness Stipend  Staff Meals and Drinks during your working shifts *The above represents the expected hourly range for this position. Ultimately, we'll consider your experience and other job-related factors in determining your pay.

Created: 2024-10-19