Front Desk Representative
UFC Gym - Doral, FL
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The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests. ESSENTIAL DUTIES & RESPONSIBILITIES: Front Desk Customer Service * Ensures that guests and members are warmly greeted and promptly assisted * Ensures incoming calls are answered in a professional and efficient manner * Ensures proper member check-in procedures are followed * Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve * Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations * Immediately reports or escalates to management any unsafe conditions or emergency situations Club Operations and Administration * Keeps front desk and lobby neat and clean at all times * Monitors retail goals and ensures club is on track to meet and exceed assigned goals * Calls all past due members with Front Desk Representatives regarding late dues and down payments * Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club REQUIRED QUALIFICATIONS: Knowledge, skills & abilities: * Must be energetic and possess a very friendly, outgoing personality and positive attitude * Possess strong interpersonal and communication skills, including telephone etiquette * Possess a strong customer service focus, diplomacy and professionalism * Understands and follows oral and written instructions. * Able to multi-task and perform tasks with accuracy and attention to detail Minimum certifications/educational level: * High school diploma or GED required * Current CPR/AED certification
Created: 2024-09-15