Associate Customer Service Representative
On-Board Companies - Wilmington, DE
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On-Board Services is hiring a Associate Customer Service Representative HYBRID in Wilmington, DE! For immediate consideration please send your resume to Subject Line: Position Title and State you are Located. About Us: On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k. Position Details: Position Type: Associate Customer Service Representative Job Location: Wilmington, DE Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance Compensation: $15.86 - $26.66 *Hybrid - 3 days in office Overview/Summary: - Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business. Pro-actively interacts with customer for notification of late orders due to product availability, transportation issues - Interacts with customers as occasion arises - on site. Develops and maintains in-depth knowledge of assigned customers : knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model - Interacts with broader network of Internal Client Partners to ensure that the customers' requirements are understood and commitments are met. - Receives and processes all types of customer orders including complex and/or Export orders. Responsible for inquiry & order handling process from beginning to end - Is responsible for management of consignment stock : consignment fill-up, inventory management, invoicing, count, reconciliation - Processes customer complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis. - Performs quality control checks and takes subsequent corrective actions. Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed. - Follows desk procedures/policies in compliance with QS 9000, ISO and/or other Quality System requirements. - Is able to provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions. Optional (depending on BU requirements) : - Performs standard Customer Master Data Maintenance activities following defined procedures and guidelines - Performs limited Master Data entries related to: Materials, Transfer pricing, customer prices, GTS - Receives, corrects and processes complex orders shipped between regions or plants. - Has understanding of cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits. - Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations. - Supports Sales by providing detailed input/reports on sales volumes by account Qualifications: Must be experienced in SAP (R3-P23) Microsoft Office Suite - Excel experience is required IT knowledge is a plus Customer Service experience is required Apply Today! On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America. The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board's Mission is to provide "Flexible Service by applying the talents of our people, work processes and technology to meet our clients' expectations in a Safe, Responsible and Dependable manner." On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics. JD# 24-02368 INDOJ
Created: 2024-09-14