Sales Support / Customer Service Representative
NEFCO - East Hartford, CT
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Job Summary: The Sales Support / Customer Service Representative will be primarily responsible for handling of the day-to-day customer issues such as customer returns, missing product, missed deliveries, wrong material and sales errors.Job Duties:Establish strong working relationships with employees and customers to ensure service levels are exceeding customer's expectationsResolve product or service problems by clarifying the customer's complaint, determine the root of the problem, explain the solution, expedite any correction and follow upProcess customer adjustment - Create paperwork for customer returns and process creditsDispatch for driver; get contact info, wrong addresses when a driver is having a problemContact drivers for Estimated Time of Arrival for customersHandle Return Authorizations with VendorsAccess daily delivery manifestsMaintaining the hot list; communicating between appropriate departmentsMaking changes to redeliver for wrong addresses or rescheduling a delivery.Managing missed deliveries- entering Error Report and communicating to the Branch that needs to redeliver it.RequirementsQualifications:Demonstrate strong ability to work in fast pace, high pressure environmentExcellent computer skills and capability to adeptly operate NEFCO's Enterprise Resource Planning, Eclipse, as well as the Microsoft Office SuiteExcellent verbal and written communication skillsStrong customer service skillsMaintains excellent regular attendance, punctuality at work to ensure a high-quality and timely response for customers;Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail.Degree is preferred (although industry experience may be considered in lieu of degree)3-5 years of work experience (preferably in construction supply sales)This is a non-exempt position, eligible for overtime.
Created: 2024-09-14