Customer Service Rep
Upstate HomeCare - Syracuse, NY
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ENTERAL CUSTOMER SERVICE REPRESENTATIVESyracuse, NYJob descriptionAs a Home Health Care Customer Service Representative, you will be responsible for maintaining patient relationships, and processing new referrals. It is expected that you will handle each in a professional, enthusiastic manner. You will obtain all necessary demographic, clinical, financial, physician and family information. You will provide the highest level of service to all customers and assure them that each is provided with complete and accurate information regarding insurance coverage, their financial responsibilities, and delivery expectations.This position requires that you communicate effectively with business development staff to grow and maintain relationships with referral sources. As well as enhance communication with team members to solidify a cohesive and productive work environment.Work Environment:Primarily office work. Occasional travel for educational purposes.Overtime may be required.Minimum Qualifications:1-2 years of customer service experienceProficient computer skillsHighly organized with the ability to pay attention to detail.Critical thinkerSolution orientated with the ability to problem solve.Ability to actively listen.Excellent communication skills both written and verbally.Excellent prioritizing and time management skillsStrong interpersonal skillsComfortable to work in high volume and fast-paced environment.Displays willingness to multi-task and make quick decisions.Self-directed, but able to work in a team environment.Math aptitudePreferred Qualifications:Related health care experience with a focus on enteral/respiratory therapy; insurance reimbursementUnderstanding/knowledge of enteral/respiratory therapy; HCPC codes; insurance guidelinesKnowledge of third-party requirements desirableBenefits Available:Competitive compensation401 (k) - Company contributes 3% regardless of employees' contributionsPaid time off and NY Sick pay, Holiday time off with pay, and Birthday holiday with payHealth Insurance - Including Medical, Dental and VisionDisability Insurance - Short-term disability, company paid long-term disabilityLife Insurance - 100K guarantee issue if enrolled within first 30 days of employmentCompany Paid Employee Assistance programEmployee referral program with cash bonusJob Type: Full-timeSchedule:8-hour shiftMonday to FridayWork Location: One locationAbility to commute/relocate:Syracuse, NY 13211: Reliably commute or planning to relocate before starting work (Required)
Created: 2024-09-14