Customer Experience & Sales Representative
Schurz Communications, Inc. - Burlington, VT
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Have you been looking for a challenging job with opportunities for growth and great benefits? Do you want to join a growing company and a team that has a culture of fun? Then at Burlington Telecom we have the job for you! Our Customer Sales and Service Representatives are responsible for customer service experience related to services for video, high speed internet and telephone for residential and commercial customers. We are looking for people to provide an exceptional "Burlington Telecom customer experience" that is second to none. Opportunities for advancement, a robust benefits package, and a friendly atmosphere await. Job Type: Full-timeRate: $18-$21/hour plus commissionsLocation: Office located in Burlington, VTPrimary Responsibilities Include:Adapting, learning and delivering the best customer service our industry can give.Sell and promote company products and servicesResearch customer complaints, processing payments and billing adjustmentAchieve sales goals by soliciting new and or up sell servicesFollow up on and close sales leadsResolve customer account issuesPerform other duties as may be requested by supervisorPerforms service order provisioning through multiple user interfaces of the following typesMaintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customersFollow all safety rules and comply with company policies and specificationsSpeak and understand English language proficientlyThe successful Customer Service Representative will have:High school degree or GED equivalent is required.Post-high school education preferred.Willing to participate in NCTI certification/development courses3 years of CATV or other relevant technical/electronic experienceAbility to prioritize and organize effectivelyAbility to use personal computer and software applications (i.e. word processing, spreadsheet, billing system)Knowledge of basic mathematicsKnowledge of common phone etiquette and de-escalation techniquesAble to communicate clearly, educate customers and promote/sell company servicesAble to work independently and plan accordingly to complete daily assignmentsMust be flexible and able to handle multiple tasks concurrentlyEven Better If You Have:Knowledge of video, broadband, and phone products and servicesAbility to utilize problem solving techniques with high end broad band equipmentWhen you join Champlain Broadband....You'll be joining an award-winning company and team. We will not only offer you a full range of benefits, including group health & dental insurance, 401(k) program, starting with three weeks of PTO, a company wellness program, employer paid short and long term disability, paid volunteer time, and three weeks of paid parental leave! We are a great place to work because we are committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. Our mission is to pass on to the next generations of customers, employees, communities, and owners an organization that is even stronger and better than what it is today.Schurz Communications and its subsidiaries strategic objectives: We will attract, invest in, communicate with, and retain top talent. We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships. We will innovate, partner, experiment and create a better future together. We strive to continuously improve operating performance to ensure sustained growth
Created: 2024-09-13