Customer Service/Inside Sales Rep.
Safe Fleet - Eagan, MN
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About The PositionMeet the Smart Safety CompanyAt Safe Fleet our name says it all - we are redefining what Fleet Safety means with one-stop access to customized, integrated, and intelligent solutions that answer today's safety needs and anticipate tomorrow's challenges. By making fleets smarter, we make them safer.We've worked to build an integrated safety platform for fleet vehicles of every type - School Bus, Transit, Fire, EMS, Law Enforcement, Work Truck, Truck & Trailer, Waste & Recycling, Industrial, and Military.We're driving safety forward in everything we do and we're looking for innovative, enthusiastic self-starters to join us. Work for the Smart Safety CompanyThe Customer Service Representative is the friendly, knowledgeable voice of Prime Design Equipment! This relationship builder is primarily responsible for serving as the day-to-day customer contact for questions related to products, order requirements and status as well as other aspects of the supplier/customer relationship. Working closely with, and providing support to the Sales and Operations Departments, to ensure accuracy of purchase orders, availability of product and timely processing of all orders.ESSENTIAL DUTIES AND RESPONSIBILITIES:Primary point of contact for existing and potential customersEffectively communicate on the telephone to gain insight into customer needs while entering customer detailDetermine customer requirements and expectations to recommend specific products and solutionsCommunicates with all individuals whose involvement impacts customer communications and satisfactionTracks shipment status of customer ordersResolves product or service issues by clarifying customer needs, determining cause, selecting and explaining with detail, and implementing best solutionCommunicates with freight carriers regarding customer ordersHandles inquiries made via email, website, and/or chatWorks closely with showroom customers as well as scheduling installation workCommunicates with warehouse manager on customer pickup orders Maintain customer records by updating needed account informationPrepares and sends electronically quotes for existing and future customersCaptures needed detail and collaborates with key management personnel involving special price requests that support fleet, muni and large volume opportunitiesSends order acknowledgements and composes letters to existing customers and future prospectsQuotation follow-upAssimilates customer credit information and provide to the accounting departmentOther duties as assignedSUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilitiesCOMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:Customer ServiceProblem Solving Interpersonal SkillsExcellent written and verbal communication skills to interact with all business levelsPlanning/Organizing/Ability to multitaskQuality managementAttention to detailsContinuous improvement initiativeQUALIFICATIONS: High School Diploma, Associate's degree (A.A) or equivalent from two-year College or technical school preferredPreferred experience in customer service, sales or related experience and/or trainingLANGUAGE SKILLS: Ability to read, write, speak, and comprehend EnglishAbility to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization in person, on the phone, and in writing COMPUTER SKILLS: Internet based softwareOrder processing softwareMS OfficePHYSICAL DEMANDS: The employee must have adequate hearing and visual acuity. The position requires being seated a good portion of the day. Employee may occasionally lift and/or move up to 10 pounds.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PPE REQUIREMENTS: In compliance with OSHA standards it has been determined that Safety glasses and footwear are required on the plant floorWORK ENVIRONMENT: The noise level in the work environment is usually moderateWorking environment is in an air-conditioned cubical with occasionally physically going into an unheated/air- conditioned manufacturing/warehouse setting where the employee may be exposed to dust, odors, oils, cleaning solvents, lubricants, or noiseWORK HOURS:Expected to work 40+ hours weekly, paid OvertimeTypical office hours are worked between 8am-5pm Monday thru FridayWork hour requirements could vary with business needs At Prime Design, a Safe Fleet Company, you are empowered to build a career that will take you where you want to go. You will enjoy the support to think outside the box and the tools necessary to achieve personal success. We offer a comprehensive compensation package, including Medical, Dental, 401K, bonuses, and more!We are a background check and pre-hire drug screen company where allowed by law.*Safe Fleet does not discriminate in hiring or employment on the basis of race, color, religion, gender, marital status, national origin, sexual orientation, age, disability, ancestry veteran status or any other status protected by law.
Created: 2024-09-13