Client Service Specialist
Patisserie Vanessa - New York City, NY
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FRONT OF HOUSE - UPSCALE PATISSERIE Customer Service / Counter Service Duties and Responsibilities The ideal candidate will be responsible for greeting and assisting customers, taking orders, serving pastries and drinks, and maintaining a clean and organized dining area. Responsibilities include welcoming the customer, taking orders, educating customers on our pastries menu, making recommendations based on their preferences, up-selling special items etc. To be successful in this role, you should have customer service skills and knowledge and be able to work various shifts. The Front of House Staff will also be responsible for handling cash and credit card transactions, and ensuring customer satisfaction. The ideal candidate will be passionate, as well as have a positive attitude, flexibility, and clear communication. KNOWLEDGE AND RESPONSIBILITIES Greet customers as they enter with enthusiasm Give customers drink menus and answer their questions regarding ingredients Take orders while paying attention to details Prepare beverages following recipes Serve beverages and prepared food Receive and process payments (cash and credit cards) Keep the bar area clean and dining area as well Ability to be hands on with a fully consistent attention to cleanliness (wipe tables / banquette / outside terrace / pastry case / back counter...) and clutterless organization per the upscale standard of the business Ability to be flexible and adapt to varying business needs, tasks and duties based on fluctuating day-to-day operations Taking inventory Comply with health and safety regulations Communicate customer feedback to managers SKILLS Knowledge of sanitation regulations Flexibility to work various shifts Ability to gauge customers' preferences Excellent communication skills Be detail oriented, passionate about high quality, able to work in a fast pace environment and multi-task Ability to problem solve, clearly communicate and maintain a positive attitude on a daily basis Flexible working hours, including weekends Capable of working in a fast-paced, production environment.
Created: 2024-09-11