Customer Service Representative II
Recruiting Source International - Houston, TX
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Customer Service Representative IIHouston, TX 77003Work schedule: Mon-Fri: 8am-5pm. Contract$23.10/hr.DESCRIPTIONThe primary responsibility of this position will be to assist in the support of certain daily functions within the customer service section, including responding to customers' concerns received via phone, mail, email, and face-to-face walk-ins. The employee assists with the processing of permits, citation entry, and payment processing. The employee dispatches boots for scofflaws. The employee processes and updates data in the database. The employee performs other duties as requested.COMPLEXITY: Work consists of fairly standard procedures and tasks where basic analytic ability is required, as in the comparison of numbers and simple facts in selecting the correct action.IMPACT OF ACTIONS: Errors in work lead to minor inconvenience and incur some costs. Work is typically performed under close to moderate supervision of routine duties to ensure completion of tasks. The supervisor is generally close by to answer questions. SUPERVISION EXERCISED: Direct Supervision: May function in a lead capacity or serve as a shift leader of Customer Service Representatives Indirect Supervision: No indirect reports. CONTACTS: Internal Contacts: Level of internal contact is primarily with the clerical and technical staffs.Interaction involves routine information exchange and/or simple service activity requiring common courtesy; e.g., answering questions, giving directions in response to simple requests. External Contacts: Level of external contact is primarily with citizens, visitors and/or mid-level representatives of government agencies, guests, vendors and professional contacts with allied organizations. Interaction requires substantial sensitivity and cooperation; e.g., lower-level problem resolution, providing information to citizens who from time to time may be irate.KNOWLEDGE: Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or a GED. EXPERIENCE: Two years of administrative or customer service-related experience are required.PHYSICAL EFFORT: The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds in the Houston Permitting Center, the position may require lifting of moderately heavy items, such as plans (up to 40 pounds)WORK ENVIRONMENT: There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a video display terminalPHYSICAL SKILL: Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.
Created: 2024-09-10