Customer Service Director
National Material L.P. - Russellville, AR
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Customer Service DirectorTaber Extrusions is a diverse manufacturer of extruded aluminum products with a successful history of over 50 years. Currently, Taber is seeking a Customer Service Director to join our Team Taber and grow with us. At Taber, our Customer Service Director is a key member of our sales operation. Managing a team of inside sales representatives to process customer RFQ's, Purchase Orders and Claims, the Customer Service Director will work closely with internal and external stakeholders as well as within the Taber Organization to deliver the extrusions our customers need. Job SummaryManages by overseeing and directing subordinate customer service staff for both Russellville, AR and Gulfport, MS locations. Responds to customers inquiries and requests, interacts daily with plant management and other personnel to accurately relay status updates and quote new business.Duties and ResponsibilitiesInitiates RFQ's as neededReviews all RFQ's, quotes and ordersObtains credit approval for orders scheduled to shipVerifies invoicing, investigates short pay and issues credits as neededInteracts with customers by phone, e-mail and customer visits as neededTalks with customers by phone or in person and receives orders and communicates any issues that involve their ordersFills out contract forms, determines charges for orders requestedSolicits sale of new or additional ordersAddresses complaints concerning billing and material, referring complaints to designated departments for investigationInvestigate conditions preventing completion of ordersIs lead contact in Customer Service DepartmentPrimary Sales liaison with the other Taber departmentsWork with VP of Sales and Marketing on pricing and customer policiesProduce periodic sales reports as requestedPractices and follows ISO proceduresFollows safe work proceduresEducation and ExperienceBachelor's degree in a related field of study, or High school diploma with 5-10 years of progressive sales related experience with at least 2 years managing a team of sales professionals.Knowledge, Skills, and AbilitiesUses positive 'people skills"› to develop a respectful and responsive relationship with customers. Demonstrates ethical and professional behavior that includes trustworthiness and individual integrityProficient in Microsoft Office (Excel, Word, and Outlook)Have a working knowledge of the Inside Sales Representative's responsibilitiesUtilize applicable work instructions and control plans. Demonstrate ability to complete all applicable paperwork associated with this job title.Demonstrate organizational and clerical skills.Knowledge of complete manufacturing processes.Knowledge of personnel policy.Demonstrate ability to communicate with sales staff, customers, and production managers and supervisors.Individual is familiar with applicable Quality System Procedures.We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, religion, gender, gender identity, sexual orientation, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Created: 2024-09-10