Customer Coordinator
TechServ Engineering & Consulting - Tulsa, OK
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Job Summary:The Customer Coordinator plays a pivotal role in facilitating seamless operations and communication between the TechServ joint use team, client management, and external partners. This position requires a proactive approach to manage logistics, track project completions, and ensure quality control in design processes, contributing to the overall success and efficiency of the team.Key Responsibilities:Client Relationship Management: Act as a primary liaison between TechServ and the client in the assigned region. Develop and maintain strong relationships with the client and TechServ teams. Communication and Coordination:Serve as a primary point of contact for client management and TechServ Telecom Services to ensure effective communication of logistics and expectations.Prepare and present detailed reports for meetings with client management, utilizing COGNOS reports and RETOOL reports.Prepare comprehensive reports on client interactions, feedback, and satisfaction levels. Use insights gained from client communications to inform strategies for service improvement.Project Tracking:Work closely with internal teams, including management, project management and design teams to relay client feedback and collaborate on client-focused initiatives.Diligently track all requests from client Resource Analysts and external attachers from initial receipt through to completion, ensuring timely and efficient processing.Follow up with TechServ project management on make-ready related inquiries and progress towards construction to guarantee timely project advancement.Quality Assurance and Compliance:Conduct QA/QC on all DDS designs prior to submission for client approval, ensuring adherence to high-quality standards.Monitor the application of permits for work requests, ensuring compliance and timely progression to construction phases. General Duties:Assist in various capacities to support TechServ joint use team, including addressing make-ready related questions.Address and resolve client issues promptly, communicate with internal departments to facilitate solutions that meet client expectations.Perform additional duties as required by the TechServ Director of Operations demonstrating flexibility and commitment to team success.Qualifications:Education: High school diploma or equivalent required. Post secondary education preferred. Experience: 5 years of proven experience in coordination, project tracking, or a similar role within a utility or telecommunications environment, is preferred.Skills:Excellent communication and interpersonal skills to effectively interact with team members and external partners.Strong organizational skills with the ability to manage multiple tasks and projects simultaneously.Utilize COGNOS, RETOOL, and relevant software for report generation and project tracking.Detail-oriented with a commitment to quality and accuracy in all aspects of work.Work Conditions:Travel and On-site Visits: Travel to client locations and TechServ locations within the region to conduct face-to-face meetings and presentations. This travel is expected to constitute approximately 0 - 25% of the role's responsibilities.About Us:A rapidly growing consulting and engineering services company located in Tyler, TX.
Created: 2024-09-09